# Editing my review to provide an update based on the response the business provided: I have a handwritten note on a brochure from Maria clearly stating the offer was 8+2 sessions. This wasn’t a misunderstanding, it was the deal I was promised. The issue isn’t confusion, it’s that you didn’t honor what was agreed. That’s not just poor communication, it’s a lack of integrity in how you treat your customers. # Original review: In general, the laser hair removal service was fine and the staff were professional. However, I'm quite disappointed with how the package was handled. When I signed up, I was clearly told that if I paid upfront for all my sessions, I would receive 3 extra sessions at no cost at the end. I followed through and paid the full amount in advance, but toward the end of my treatments, they refused to honor that promise, saying I didn’t need the extra sessions because I had “good results.” That condition was never mentioned at the start, and I feel misled. I wouldn’t recommend doing business with them because they didn't honor their own promises.
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Reviews
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Farzana ★☆☆☆☆
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Amelie Sonneman ★★★★★
My beauty therapist is Lillian and she is honestly the best, makes me so comfortable and I always have a great experience every time I go! The whole team is so welcoming and kind.
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Li Hong ★★★★★
first time book with WaxNLaser, they were able to get me first time wax in the same day which was amazing! Camryn is amazing, She is an excellent conversationalist and she worked quickly. I will definitely come back !!
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Aleisha Edwards ★★★★★
My first time at the waxnlaser in Lower Hutt was amazing! My beauty therapist Lillian was the best and we had the best chats too. I felt so at ease and comfortable. She also done an amazing job and I was very happy. The staff were so friendly. 5 stars from me!
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keith walls ★★★★★
excellent service from friendly highly skilled staff in a relaxing environment definitely the best place I've ever used for waxing
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Caroline Garbutt ★★★★★
Staff are so lovely and attentive. Always look forward to my appointments.
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Julie ★★★★★
Laser is painful there's no escaping that fact, but Dani is fab she's good at aiming the cold air blaster right where you need it and works so fast it's all over in a few minutes. The results are amazing too.
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Mariana & Jacob Galloway ★★★★★
I love getting my Brazilians from Danielle (Dani) at wax n laser in the hutt! Personally shes the best one I've found to give Brazilians. She’s got amazing technique and she’s also very friendly she makes me feel comfortable and relaxed and love how she is genuinely interested in you. Thank you so much! Mariana Galloway
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FAQs
What is the address of Waxnlaser Margaret St. (ex Queensgate) Lower Hutt?
Waxnlaser Margaret St. (ex Queensgate) Lower Hutt is located at 6 Margaret Street, Hutt Central, Lower Hutt 5010, New Zealand
What is the phone number of Waxnlaser Margaret St. (ex Queensgate) Lower Hutt?
You can contact Waxnlaser Margaret St. (ex Queensgate) Lower Hutt at +64 4 566 2222
How can I get to Waxnlaser Margaret St. (ex Queensgate) Lower Hutt?
You can find directions to Waxnlaser Margaret St. (ex Queensgate) Lower Hutt by following this map link