Staff are not only dismissive but downright rude. Individuals who clearly lack a full understanding of a situation, for anyone expecting open minded, knowledgeable, and empathetic care, I would strongly recommend looking elsewhere.
Our injured kitty needed vet attention & as we're newish to the area, we weren't registered anywhere yet. In deciding where to go, I read many reviews from all nearby vets and though this practice had some concerning comments about manner and care, our experience was absolutely far from negative, so I wanted to share our story for other pet owners! I phoned close to closing time and I was quickly and warmly greeted by Julia who was genuinely caring and emphatic, we were there for an appointment within 15 minutes of calling. Ample parking, beautiful, modern and clean purpose built building with so many friendly faces, staff and clients alike. We were welcomed by Kelly who said "do we have Chelsea here?" (our cats name), which was such a nice touch and made me feel like we were going to be well looked after, and not just treated like a "number". We were then met by vet Michelle who is just perfect for the job, it's easy to see that she genuinely cares, she treated and spoke to my fur baby as if she was her own. She did a few checks, handling her so gently, explaining everything to me as she did them. She then gave me her proposal, including price estimates, she explained everything clearly to me, and respected my decision to take our wee girl home and bring her back for diagnostics and treatment in the morning. Unfortunately Chelsea went missing in the early hours of the next morning so I had to cancel our appointment last minute, and the subsequent one that we rescheduled. Julia and Kelly were understanding about this and sympathetic to our situation. Sadly, our wee girl had passed away by the time we found her but we find comfort in knowing that she had pain medication and antibiotics administered at her appointment, and that she was at home near us, so we hope that it was as peaceful as possible for her, given the circumstances. Thank you team for being so caring and loving to our animals. I would not hesitate to recommend this practice.
My Mini Dachshund has been seeing Chani for Laser and Physical Rehab after IVDD back surgery. I cant recommend this place enough! Friendly, caring, helpful and most of all my little guy is getting better every day!! Happy customer :0)
I am so thankful Mill Rd Vets were able to take squeeze our dog in to be euthanized. It was a very disheartening time for us and our original appointment with a different vet was badly communicated (completely my error). Mill Rd Vets were able to book us in within 30 minutes and help us to relieve our dog of all her pain and suffering with warmth, such kind words and understanding. Thank you so much . All the best, Iain and Morehu
I went to se vet Elaine with our 4 year old bunny who had a bursted tooth abscess. She was just so helpful, knowledgeable and empathetic. She phoned me two days later after 5 pm on a Friday afternoon to hear how bunny is and gave me more pointers on what to look out for. What an amazing vet!
The whole team is friendly and supportive, especially in difficult times. The new facility is amazing, very clean, spacious and well organised. And of course Dr. Kevin Turner, my Hero. Such a humane and knowledgeable vet.
On Christmas day 2022 our 12 year old german shepherd collapsed and was unable to walk due to arthritis which was unable to be treated apart from pain killers (not a lot of help to her though) because of another condition she was born with. The vet Karis, was on call and im so sorry we had to do this to her on Christmas day as we were hoping we would have time to assess mitzy after New Year but it wasnt possible to let her stay in this condition. Karis was so gentle and aware of our feelings as she administered the medication where Mitzy was confortable in the back of our vehicle then after when there was no more pain, her and my husband moved her into the clinic. We are so thankful to the Mill Road Vets service for its care over the years of Mitzy and particularly for the special care Christmas day. So thank you Karis and Mill Road Vets but we will be back with our other dog Nemo and his normal treatments.
We have used Mill road vets for the past 3 years and they have always been excellent with the care of our dog and cat. We recently came home to a limping dog and they were able to squeeze us in very quickly to get it checked out. Great care and kindness are always demonstrated and they are onto it with follow-up calls. Highly recommended.
Mill Road Veterinary Clinic is located at 116 Mill Road, Kensington, Whangārei 0112, New Zealand
You can contact Mill Road Veterinary Clinic at +64 9 437 1101
You can find directions to Mill Road Veterinary Clinic by following this map link
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