The Fono Medical, Dental, Health and Social Services | Henderson

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Reviews

1. Amit Vajpeyi ★☆☆☆☆

   We had a very disappointing experience with this medical centre. They refused to give us an appointment simply because we were new patients, even in an emergency situation. I wouldn’t recommend this place to anyone — even if someone is in a critical condition, they don’t seem to understand or help. They had 15-minute slots available, but still wouldn’t book us because we weren’t existing patients.

   almost 3 months ago
2. Ivoni Mautinoa ★☆☆☆☆

   Stop ripping patients and be more polite with your patients, PLEASE. Very BAD experience with my doctor, ever since when I first started going to the Fono my doctor ( according to the receptionists) charge me with $23 and from there every time now I go see her there’s always a dollar add today was $35 without doing anything. I know for sure for my next appointment that’s she booked for next month it’s gonna be $40 plus who knows, as don’t have money to pay for all of this cos can’t go to work as I’m not fit ( according to my doctor I’m fit to go work knowing that been in and out of hospital ) and no benefit so pls stop, she need to be more polite and be nice to people ( patients with their family).

   almost 10 months ago
3. Celene Martin ★☆☆☆☆

   I’ve been with the Fono for quite a while now and I’ve had no problems but these past few weeks has been so difficult in terms of communication with them. I have been suffering mentally and all I received from their receptionist was rudeness and assuming that I was the one at fault without asking my side or knowing the context. I usually call the nurse to get my repeat prescriptions but there has been complications so I needed to talk to my GP. I have been waiting to be called back by my GP but I didn’t receive any calls so I called their receptionist three times to let them know of this issue. I told them that I have network issues so sometimes I cannot receive their calls and emailing / texting me would be a good way to let me know that they are calling me. The receptionist continue to blame it on me for ignoring the calls and not answering when I have been staring on my phone waiting. I understand miscommunication can happen and network issues are to blame, but please do not be rude especially to someone who is mentally ill and at risk, as you can never know what impact you can do to their mental health.

   almost 11 months ago

1. Phillip Cox ★★★★★

   I'm 75 and have lived in many places and had many different Doctors. The Fono, Henderson is far and above the best I've ever been a Patient of. Incredibly friendly, ultra efficient, genuinely caring, spacious and immaculately clean. Very easy to get an appointment at short notice. Love them

   almost 11 months ago
2. Josie Harris ★☆☆☆☆

   I have mixed feelings about my experience at The Fono. On the positive side, there are several lovely nurses who are great with kids, and the recent renovations have improved the atmosphere. The doctors are approachable and friendly, and I haven't had any negative experiences with them. However, there are significant issues that need attention. I've noticed that many of the staff, including receptionists, often engage in gossip and irrelevant conversations in Tongan right in front of patients, which feels unprofessional. Booking appointments can be a real challenge; I’ve had to wait anywhere from two weeks to a month, and once there, my wait times have been excessive, with the longest being an hour past my appointment time. Recently, I was informed that I owed money from six months ago, I always settle my bill before I leave and that additional charge apparently wasn’t put into their system until the next day, no one reached out to notify me until now. Additionally, when I booked an appointment for myself and my two children, I requested a combined slot to save time, only to be told that I needed three separate appointments. In reality, my visit lasted just 15 minutes, and I felt that my time and money were wasted, especially since most of the consultation was focused on my kids. I plan to switch doctors once my current issue is resolved. The fancy renovations are not a substitute for addressing these in-house problems. Based on the reviews, it seems improvements are unlikely in the near future. I would advise looking for another practice.

   1 year ago
3. Grant Wood ★☆☆☆☆

   I am writing to express my disgust at the treatment we received at The Fono yesterday 14/8/23. My wife has developed a serious complaint over the week-end. My daughter phoned for an appointment for her yesterday and explaining the situation was told there were no appointments available until 13/9/23 I found this absolutely ludicrous and completely unacceptable. Considering her age and fragility and the fact that we have been patients at The Fono for over 30 years I would have thought we may have been afforded a bit more consideration, instead I find the response we got to be extremely insulting. Believe me when I say I take no joy in writing this response but something does need to be said and it's only yourselves who are in any kind of position to improve the situation and my hope is that you will do so. Yours Sincerely Grant Wood

   almost 2 years ago

1. Shalendra Mani ★☆☆☆☆

   I was hurt and angry as well after waiting so long to see the doctor but at last walked out .Had an appointment at 11.30am till 12.10pm and no sign of being called. Nurses and receptionist was so nice and I know its not up to them. So many patients came in after me and has been seen by other doctors and gone out. I have lost my hours at work as I went from North Shore . Please do something to fix the problem.

   almost 2 years ago
2. Leah Swan ★☆☆☆☆

   Please head office educate your branch managers on the responsibility to monitor and enforce the mobility parks! Forever seeing them abused and featuring on the Facebook page Disabled parking offenders Nz name and shame.

   almost 2 years ago
3. Zoey-Zoia Lopoukhina ★★★☆☆

   Was my favourite doctors for many years until the last year or two. Had a home invasion, my friend almost died. The Fono sent us all over Auckland, to all these places and wasted our time and we couldn't get a head/skull/brain x-ray anywhere, it's been over two years now, tried for about a year and a half. I needed counseling at another really low point in my life, I had been through a kidnapping, The counsellor they gave me abandoned me and told me she had more important people to deal with who were more actively trying to unalive themselves, I only got one appointment, really upset at what it's like now

   almost 2 years ago

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