Very poor service. Flowers for my wife’s birthday were delivered a day late, ruining what was an important surprise. When I requested a refund of the delivery fee, I was told it was the courier’s fault — despite the website promising delivery by their own staff. Under the Consumer Guarantees Act (1993), services must be provided with reasonable care and within the agreed timeframe. Delivery was late, yet they refused a refund. Their website also clearly states “free delivery on all online orders”, with no exclusions noted. Charging me a delivery fee anyway is misleading under the Fair Trading Act (1986). Instead of taking responsibility, they pushed the problem back on me. Misleading advertising, lack of accountability, and poor communication. To Lisa credit they remade the flowers and delivered the next day, but I won’t be using them again.
Contacts & Location
📍 Address: 461 Mount Eden Road, Mount Eden, Auckland 1024, New Zealand
📞 Phone: +64 21 258 0658
🌐 Website: flowerstation.co.nz
Photos
Reviews
-
Kenny Carter ★★☆☆☆
-
Anika Terry ★★★★★
A really lovely shop that went above to make sure I got my order after delivery was not possible. Lovely flowers, excellent communication, and lovely delivery person.
-
Wendy Smith ★★★★★
I received a beautiful bouquet from my grown up children - amazing combination and they lasted nearly 3weeks I popped in today for a small bouquet for my work colleague - she was thrilled ! Love your originality and talent - so friendly too
-
katy hua ★★★★★
I have nothing but good things to say about the lovely lady who runs this business. Her kindness and integrity, along with the beautiful flowers she provides ensure that I will return to her shop when I am buying or sending flowers .
-
teeshmageesh ★★★★★
Gorgeous range of flowers. So happy with the posies I got today for my mum! She loves them. Thank you!
-
Kaitlyn Maclean ★★★★★
Highly recommend the Flower Station! The owner is so lovely and the bouquets she creates are absolutely stunning. I was gifted a cutting from an orchid which was bought from the Flower Station (image attached) and not only did it smell amazing, it lasted sooo long before I had to let it go (roughly 2 months!). I have another order booked through her for next week and am so excited to see what she has planned.
New Review
FAQs
What is the address of Flower Station?
Flower Station is located at 461 Mount Eden Road, Mount Eden, Auckland 1024, New Zealand
What is the phone number of Flower Station?
You can contact Flower Station at +64 21 258 0658
How can I get to Flower Station?
You can find directions to Flower Station by following this map link