House of Travel Ponsonby

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Reviews

1. Dorothy Noronha ★★★★★

   Vanessa is very thorough with her bookings and knowledgeable about the tours offered by HOT. She was able to guide us to the best-suited tour for us within minutes of expressing our desire to do a pilgrimage tour. Her good advice about the tour for us seniors was so valuable we just trusted her to go ahead and do the booking, insurance and pre- and post- hotel bookings too. We believe we got the best deal because of her professionalism. We are very excited about making the trip to Europe in 2026. And we are assured all will go well, thanks to her expertise and solid experience in the Travel and Tours industry. We are both thankful and grateful for her invaluable assistance in making our dream come true.

   almost 3 months ago
2. Kelly Tiu ★☆☆☆☆

   Rang them to try and check the baggage weight provided on a flight I want to book through house of travel. Person refuse to help check unless I bought the ticket through them. I could have bought it from them if they were willing to provide the service. Pretty much like a store sales would not help you with trying out clothes before you buy them. Bad service. Decide to buy my tickets elsewhere.

   almost 4 months ago
3. Bayley Koloni ★★★★★

   Bea is absolutely amazing and I couldn’t recommend her more! She was so accommodating and took on every request with ease. Working with her made planning my trip completely stress-free, she answered all my (many!) questions quickly and made everything seamless from start to finish. If you’re planning a trip, definitely flick Bea an email, she’ll take great care of you!

   almost 5 months ago

1. louise afele ★★★★★

   Highly recommend Bea! She was so accommodating and took onboard all of my requests, including making sure everything fit into my budget . Bea has some amazing insights and advice for travelling within Europe. My trip was so seamless and she was able to take away so much of the stress of organising the itinerary.

   almost 6 months ago
2. Ana Scotney ★★★★★

   I had such a good experience with Bea. She was awesome, caring and shared genuine keeness to help me find the best flights to meet my needs of being cost efficient and also to take me to cool possible new destinations, based on the cheaper flight paths. (Turkey) Thanks Bea. Thanks House of Travel Ponsonby

   almost 7 months ago
3. Ashleigh Davis ★★★★★

   Staff were very helpful in helping us find a good deal for flights over the new year. The lady even helped us with recommendations of what to do while we were their and the best spots to go, how long to spend in each place etc. Very happy with the service. Thank you for your help.

   almost 2 years ago

1. Richard Smith ★★★★★

   Patrick the owner is a true Travel professional. We have used House of Travel Ponsonby many times specifically for the amazing service we always get from Patrick and the team. Just this week he has booked our Christmas North America flights and service has been 10/10.

   almost 2 years ago
2. Hitesh Patel ★★★★★

   Friendly agents and good service. They charge for their services but make up the cost with the services they provide and the extra care they give when booking and making the process easier. Especially for long or complicated journeys I'd suggest a travel agent to help bring it together!

   almost 3 years ago
3. Rosierosetta ★★★★★

   I booked with House of Travel Ponsonby - Patrick McCarthy - for a recent trip to the UK. I had originally planned to do this directly myself but now I am so glad I booked with Patrick, following a recommendation from a family member. Not only did he take all the worry out of the experience during the Covid pandemic but he also saved me an enormous amount of work and stress after I had a serious car accident in the UK. I needed to rebook my flight home at a busy time of year and he took care of everything, giving me good options and arranging transit care, which I needed due to my injuries and trauma. He went the extra mile, working during time off, to organise everything for my smooth return home at a time of great distress for me. I can't speak highly enough and will definitely book through him in future.

   almost 3 years ago

1. Rory Balderston ★★★★★

   Hands down some of the best customer service I have ever had. Had to rebook twice, once due to covid, and the second due to a family emergency. Patrick at HOT was professional, quick, and knowledgeable. I am recommending him to all my friends and family as I couldn't be happier with his service. If I could give 10 stars I would!

   almost 3 years ago

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