Kathmandu St Lukes

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Reviews

1. John Curry ★★★★★

   I just had to share again how much of a positive experience I’ve at the St Lukes branch. The team are always incredibly attentive, knowledgeable and willing go out above and beyond to get you sorted with what you need. Both Cameron’s in particular were on top of their game last time I was in. I genuinely appreciate their honest and non-pushy approach to customer service - these boys are a true asset to the company and I hope they feel just as valued as they made me feel. As long as salespeople like both Cameron’s are apart of Kathmandu - I will continue to shop here. All the best, John

   almost 4 months ago
2. Naveed Ahamed ★★★★★

   Very happy with the customer service of staff Quinton at st Luke's branch. He was very professional and explained in detail about the sleeping bags we were looking for. Made our life easier in making the right selection. Thanks again to Quinton for being Awesome. Extremely happy with the purchase and customer service received from Quinton Naveed Pukekohe

   almost 7 months ago
3. Joseph Lawrie ★☆☆☆☆

   Probably the worst website I’ve ever experienced when it comes to shipping. First order I made they forgot to put my address On both packages. Second order I selected pick up from one store clicked order paid and then suddenly I have to pick up from another store even though there is stock at the store I picked.

   almost 7 months ago

1. Faye Osbaldiston ★★★★★

   Sam assisted us this afternoon and although the product we required wasn’t in store he went out of his way to help us find it. From offering assistance to his lovely, bright, friendly manner and great service, it was a pleasure having him help us. I hope acknowledgement is given to him - well deserved. Thank you so much Sam

   almost 8 months ago
2. Varshil Udani ★★★★★

   I had the pleasure of being served by Cameron Leng at Kathmandu today, and it was truly the best customer service I’ve ever experienced. Cameron was incredibly patient, attentive, and went out of his way to ensure I found exactly what I needed. He made the entire shopping experience enjoyable and stress-free. A real gem of a person – thank you, Cameron!

   1 year ago
3. Peter Fonseka ★★★★★

   Great supportive staff. Quality products

   almost 2 years ago

1. Rebecca Wood ★★★★★

   Came to exchange a Christmas present, was concerned about putting the money into a plastic giftcard but the friendly staff reassured that Kathmandu recycle everything that comes back to them and mentioned that they even recycle old tents and camping gear. I asked if by chance they recycle batteries as I found one in the car park - and they did!!! Great responsibility and sustainability practices Kathmandu - thanks!!!

   almost 3 years ago
2. HurricaneSkills NZ ★★★★★

   Great location and friendly staff. Though this Justin character was Abit rude and didn't seem to interested in helping. Though huge ups to Gordan and Jamie who both were very friendly and we'll spoken.

   almost 3 years ago
3. J Ata ★☆☆☆☆

   I could rate this place a 0, I without a doubt would. Very, very poor customer service as I had sadly experienced racial profiling this afternoon. The lady that works there with multiple ear piercings and blonde toned highlights had accused me for shoplifting this random spray object of some sort and I don’t even know what the actual thing is.. I had walked in looking for a kathmandu puffer jacket in black that had a hood & when I found the item I went to the changing rooms to try it on. As I was walking past the desk that is closest to the changing rooms, something had dropped and thought I might’ve knocked it down from a nearby rack. It sounded like it had smashed, I had stopped and turned back to try see what it was and if I had knocked it off a rack nearby and was hoping it hadn’t broken so I could just put it back. When I had found what had dropped it turned out to be a spray can object of some sort and she had looked at me with disgust and assumed that I had tried to steal it. Albeit, it was on the floor near the middle of the desk and I wasn’t actually near it. She was closer to it than I was as it was near the register but closer to the desk behind and she had turned around to get something or put something at the desk the object had fallen closest to. I had never felt knocking something down but I still thought I might have knocked something. Hence I turned back to find what had dropped because I wanted to put it back where it had been. After I found what had dropped, she had asked me if I had tried to steal it which isn’t a bright question because the can was obviously too large to fit in my pocket and I don’t even know what the can’s use is for. I was also carrying bags but they were in my right hand and the can object was closest to my left side so for a staff member to racially profile me and ask such a question, it would’ve been bright of her to had thought why would I try to hide such object in its size in my small pocket when I could’ve tried to put it in one of my bags.. It also wasn’t bright of her to ask such a question because there was a camera literally above us..After I had replied no, she had asked if I was sure which once again isn’t a smart question to ask because if I actually was trying to steal it, I obviously wouldn’t answer yes. I had received no apology and instead she had just turned her back. Horrid. After she did, I had said that I don’t even know what it is, referring to the can object that had dropped as I actually had no idea what it was. Instead of walking in store to be greeted and asked if I needed any assistance, I had been racially profiled and traumatised. Disgusting. I know she had profiled me because I am a young person of colour and happened to be the only person of colour as a customer in the store when she had racially profiled me.Such a shame, I had walked into this store with high hopes looking for my desired jacket and left traumatised. First and last time stepping foot into this store. Absolutely appalling. I definitely will not be coming into this store again unless to file an in person complaint.

   almost 3 years ago

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