Swimart Pool Equipment & Chemicals

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Reviews

1. Jahda Rikiti ★☆☆☆☆

   We booked a three visit pool service for chemical checks, filter inspection, and a full clean. The first visit was to test the chemicals and check the filter. The second visit was the initial clean. I asked how the pool would be cleaned, feeling confident that it was in capable hands. However, when I arrived home from work, I discovered the pool lining had been pierced. I was informed by the manager, that they were not liable for any damage due to their Terms & Conditions. Prior to their maintenance, the pool had absolutely no issues. They provided the names of a couple of pool repair contacts but even mentioned themselves that these contacts were unreliable. This did not inspire confidence, but we decided to attempt the repairs on our own. After purchasing patches and goggles, we managed to find and repair the tear. We refilled the pool from halfway, and everything seemed fine. For the third and final visit, we specifically requested that the pool not be cleaned - only the chemicals checked. Again, when we returned home from work, the water level had dropped. This was incredibly frustrating, as it was clear the company’s negligence had caused damage for a second time, yet they continued to hide behind their T&Cs. One of the employees left some patches, but we were unsure whether the leak was from the same tear or a new one. I contacted the manager again, and she insisted the pool had been cleaned (despite us asking them not to) and once more provided a repairer’s contact. She asked me to email photos of the water level, which I did a week ago, and I have still not received any response. It is unacceptable to pay $450.00 only to have our pool damaged not once but twice, receive no accountability, and be left with an unusable pool. The lack of communication, responsibility, and professionalism is extremely disappointing. Do the right thing and repair the damage caused by your incompetent employee - not once, but twice. I would NOT recommend this business.

   almost 3 months ago
2. Matty R ★★★★★

   Best in the business for sure. Ive been to 2 other places and they did not deliver the same level of experience and customer care. thank you!!

   almost 5 months ago
3. TJ Paul ★★★★★

   First time users of Swimsmart West. Brilliantly fast and efficient from the communication to service. We certainly will be using them in the future. 5 stars from us.

   almost 8 months ago

1. Janelle Clements ★★★★★

   We only discovered Swimart about 6 months ago and they're always so helpful, knowledgeable and super friendly. We vowed we'd never go back to another pool shop, where we needed to guess what to do with the chemicals we bought from them. Swimart staff really know their stuff, they even converted chemical amounts for us to simplify things and explain things so well.

   almost 3 years ago
2. Jeff Raynes ★★★★★

   Great team. Always helpful and very knowledgeable. Worth a look.

   almost 3 years ago
3. D F ★★★★★

   We initially tried Aqua Technics and they had terrible service. Swimart have been excellent in terms of professionalism and responsiveness. Highly recommend.

   almost 4 years ago

1. Suzy Carson (SuTzu) ★★★★★

   Went there to see if they had an electric spa vacuum as I tried a venturi type but it seemed to input more water than do anything else. They sold me a boreal rechargeable vacuum on their recommendation and I can't offer my gratitude enough. Great product, does the job perfectly. Really nice service too. Thank you

   almost 4 years ago
2. Edwina Apiata ★★★★★

   Excellent Service always helpful thankyou for teaching me how to do our pool if it wasn't for the team at Swimmart I wouldn't have a clue I'm so happy I know how to do the chemicals and keeping it clean Thankyou so much

   more 7 years ago

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