West Wave Pool and Leisure Centre

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Reviews

1. Sina Leota ★☆☆☆☆

   Cafe is a rip off. Asked for fresh fries, got told no "cos we made too much have to sell these ones first.". I touched the fries I was served - Luke warm. Asked again for fresh fries - they said youll have to come back when these ones finish selling. If youre paying overpriced hot chips I think as a customer, the least you can be served is FRESH HOT fries. Westwave henderson - have better customer service pls

   almost 3 months ago
2. alfred wang ★★★★★

   Great place to go for a workout and have a recovery session later on. Staff are super friendly particularly Noah from the gym. Amazing source of information and he really looks after each gym member, making them feel comfortable and part of the community.

   almost 4 months ago
3. Joao Nogueira ★★★★★

   I’ve been training at West Wave Fitness Centre with Noah, From day one, he has been incredibly supportive and motivating. His knowledge and passion for fitness shine through in every session. Noah has a unique ability to connect with everyone, making workouts enjoyable while pushing us to reach our goals. I’ve seen great progress thanks to his tailored approach and encouraging attitude. If you’re looking for an instructor who truly cares and knows how to get results, I highly recommend Noah! As well the facility is great With access to the pools sauna I’ve really been enjoying my experience here

   almost 4 months ago

1. Simon lane ★★★★★

   Came back to West wave gym after fifteen years away doing other sports, fortunately for me I met a personal trainer by the name of Noah there who was able to give me some solid direction and guidance. Noah’s vast knowledge and his passion for all things health and fitness has been an integral part of my strength, cardio and mobility development. Very Grateful to all the staff at West wave but most of all my friend Noah! Simon Lane

   almost 4 months ago
2. Chaeyoun Lee ★☆☆☆☆

   Subject: Formal Complaint Regarding Unfair and Unsafe Experience at West Wave Pool I am writing to formally express my deep disappointment and frustration regarding two unacceptable incidents that occurred during my family’s visit to West Wave Pool around 12:00 PM today. 1. Unfair Entry and Queue Mismanagement My husband, our two young children (aged 3 and 5), and I waited patiently in line for about 30 minutes with many other families. When it was finally the turn of the family in front of us (two adults and four children), an additional group of people — two men and two children — suddenly joined them, making a total of about ten people entering together. When I raised my concern to the receptionist, she dismissed my complaint with an unclear and unreasonable explanation, insisting that it was “fair.” This was absolutely unfair and inappropriate, especially to the many families and small children who had been waiting properly outside. The combined group later used three separate family changing rooms, clearly showing that they were not one family. Such poor queue management and the receptionist’s dismissive attitude were extremely disappointing and unprofessional. 2. Unsafe and Irresponsible Information from Reception Staff My 5-year-old son wanted to use the waterslide, so I specifically asked the same receptionist if he was allowed. She confirmed that it was fine, and we paid for admission. However, once we reached the slide, the lifeguard stopped my son, stating that he was too short to use it. We were told the amount would be credited back, but the issue is not the refund—it is the serious lack of accurate and safe information. If the lifeguard had not intervened, my child could have been injured. This kind of misinformation from a receptionist is completely unacceptable and potentially dangerous. Overall, this experience left my family deeply dissatisfied and concerned about the fairness, safety, and professionalism at West Wave Pool. I urge management to take this matter seriously, review staff training and procedures, and ensure that such irresponsible behavior and mismanagement do not happen again.

   almost 4 months ago
3. Josh Affleck ★★☆☆☆

   When fully open it's a good facility. With my experience membership I can only use half the facilities I pay for and has been that way for about 5 months now. At this point myself and a number of other ibhave talked to will not be renewing membership as they haven't offended any bonus month or 2 membership for the active members that are paying for services that can't be used.

   almost 2 years ago

1. Alex Tjahjana ★★★★★

   Great pool with plenty of life guards on duty and looking after of the people. Lots of variety of pools as well which cater for different liking, such as: wave pool, lazy river pool, toddler pool, family pool, main pool, as well as diving pool. Have plenty of facilities such as saunas and jet pools. Their changing room are great and plenty. Their swim teachers are very skilled and great with the children. My pre-schooler loves the pools as well as his teacher. The downside is their car park can be extremely full as it's shared with myriad activities and venues in the compound.

   almost 2 years ago
2. Paul H ★★★★★

   Westwave pool and leisure centre is very popular over the weekends. Unfortunately it has suffered some damage since Cyclone Gabrielle. The main pool and dive pool are up and running and have just had new lighting installed prior to the storm. Parking can be difficult when there is a swim competition. The staff are always friendly and helpful. The gym has a lot of equipment and space

   almost 2 years ago
3. Ricolene Gounden ★★★★★

   Woooow! Sooo impressed! We had the best time with our preschooler. I'm 8months pregnant n was heavenly for me too. Clean, great facilities, lifeguards were on the ball making sure kids were supervised. Family changerooms! N the cubicles were huge. Cant wait to go back :)

   almost 3 years ago

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