Clip 'N Climb North Shore

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Reviews

1. Marie Cheeseman ★★★★★

   This was a great venue for a birthday party (9 year olds). Super easy, great value for money and the kids all really enjoyed it and can't wait to go back and climb again. The equipment is super easy to use safely - you know the kids are clipped in properly because it only releases from the ground attachment once its locked in.

   almost 3 months ago
2. S L ★☆☆☆☆

   Disappointing Experience at Clip ‘n Climb Northshore What should have been an exciting end to the school holidays turned into a very frustrating experience, all due to poor customer service from one particular staff member, Peter. We paid full price for two boys to enjoy the climbing experience, but unfortunately, their time was cut short by Peter. Despite having 7 minutes left, he decided to not allow us on the paying climb they advertise. When I kindly asked if the boys could use the $8 slide, which was still advertised as a two-for-one offer on the TV screens, I was told the tv promotion on the screens is 2 years outdated. To add to the frustration, we lost an additional 10 minutes of our session as we watched the safety briefing, something we had already done before. While we didn’t mind doing this for safety reasons, it felt like we were penalised for being cautious. Oh When I tried to speak to another staff member about our concerns, Peter was rude and dismissive. He made gestures behind the staff member’s back and wouldn’t let me explain why I felt my boys still had time to use the paid climbing wall. Throughout the rest of the ending time, Peter remained abrupt and unprofessional. It’s disappointing that a day that should have been fun and relaxing was overshadowed by poor customer service. It’s clear that Peter struggles with handling situations under pressure, and I question whether he’s the right fit for a customer-facing role. Given that it was school holidays and we were paying customers, we certainly didn’t feel valued. Sadly, this experience has left us feeling ripped off, and we won’t be returning.

   almost 5 months ago
3. Silvia S ★★★★★

   We had the most wonderful experience here! The staff today was really helpful and gave us a very detailed induction, after the tour guide we were confident about our safety (our first time climbing we were a bit worried). The facilities were excellent ! Definitely come back again！

   almost 6 months ago

1. George Sio ★★★★★

   Had a great experience with my children here. Staff were young but did great, lots of patience with my 4 boys and everyone else. Found staff Really helpful with kids asking 100s of questions and just being kids. Definitely be back

   almost 9 months ago
2. sandra breckon ★☆☆☆☆

   As an Experience this is a great activity, plenty of equipment and helpful safety advice and follow up. However my child had a minor medical event and fainted on site. Not one staff was first aid certified at the time and could offer any assistance. Fortunately I have a First Aid certificate and was able to place her body in a recovery position . In such a risky and hazardous environment, I feel at least one staff on site needs to be able to assist with first aid until an ambulance arrives.

   almost 2 years ago
3. sepideh Delavari ★★★★★

   Love it, clean and organized, great place for events and birthday for kids. The event room is spacious and you get a hand from staff which was great. Overall we had an amazing experience. The variety of the climbs were really good. Thanks team

   almost 3 years ago

1. Mansour Ganji ★★★★★

   Great indoor place for kids. Clean and bright. all the games work properly. Staff are very friendly and helping. This can easily fill half a day for kids to play and have fun Something that could improve this place is an on-site cafe. It also has quite decent size rooms for functions and parties.

   almost 3 years ago

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