📍 46 Northcote Road, Northcote, Auckland
📍 Address: 46 Northcote Road, Northcote, Auckland 0627, New Zealand
📞 Phone: +64 9 481 0480
🌐 Website: centralofficesupplies.co.nz
Steer clear. We have used this company for years so when we were called to see if we needed any ink as they had a "value pack" we we went sure. When it arrived the invoice was for $446.09, somewhere between 2-4x what competitors are charging for the same product. Not a way to treat a (formerly) loyal customer.
We deal with Glynis at central office supplies, Cannot recommend her enough !!! Most amazing lady to deal with and is always making sure we are very well looked after, Appreciate you Glynis.
Have been dealing with this company for many years and never had an issue. Prices are great and service matches also. Always refer my friends/clients to use there servies. Such a helpful team
Super helpful and friendly staff. Have been purchasing for a number of years and never had any issues with products supplied. Love that they can now supply pretty much anything I am needing in the office.
A couple of months ago I ordered ink fir my printer. It was recommended I buy imitation inks at a cheaper price with the assurance I could return if faulty. It turned out that the ink was $20 more expensive that original inks. And it didn't work on my printer. I queried both issues and received no response. I did however keep receiving invoice reminders. Eventually I was sent a test colour graph to print out and return which I did within 48 hours. Still no response, or reply to my original query about price. Invoice reminders however are frequent and progressively more aggressive. I have now sent 6 emails and left 2 answer phone messages. Perhaps negative feedback will illicit some action as I really do not need this to be sent to a debt collection agency.
I have been dealing with Central Office Supplies for about 7 years now and have nothing bad to say about them! My products turn up in a great time frame and definitely enjoy getting my chocolates each order. My account manager goes beyond to make sure I am getting a great price on top of the amazing service. Highly recommend
I totally agree with Maryanne - similar situation to you, they encourage you to have spares then when you want to return unused product due to a new printer they don't want to know. Very disappointed and will be sourcing my supplies elsewhere. You wonder how companies like this survive with such bad treatment of long term customers. If I could give a no star rating I would.
What a shame that the website is purely a brochure rather than a belief. It is so disappointing when a company does not "walk the talk". I have used this company in the past, but certainly would NOT recommend or use them in the future. I am very disappointed in the lack of customer service and heaped helpings of rudeness today. I contacted the company after an interaction over the telephone I had with a customer survey person (Jess). Jess was "cold calling" regarding a "survey" she was conducting. I explained to Jess that we were under service contract with Fuji Xerox, and they supplied all consumables as part of the contract. I tried to thank her for her can, but we were not interested. Jess continued to talk over me, until I was direct with her, thanking her once again. Instead of being polite, and finishing the call in a professional manner, Jess was plain rude, and then hung up. I decided that Jess did not represent this company in a professional manner. I certainly did not feel good after the unsolicited telephone interaction, and that I would give feedback to the company that employed her. I contacted the company, and left a message with Jess's manager Viv to return a call. WOW! That is all I can say. Viv returned a call to me. Viv did 90% of the talking. I tried to explain my experience with Jess. Viv was very good at defending her. Jess has only been with us two days, Jess was only trying to do her job, So you think Jess was rude and hung up on you? I was really surprise by Viv's very abrupt approach. It appeared obvious to me that Viv was not interested in any feedback. All Viv needed to do was listen to a past and potential new customer. Thank me for taking the time to share my feedback, and tell me that she will look into my concerns, and finish the phone call. I would have left it at this and quite happily carried on with my day. Because of the dismissive manner in which Viv dealt with my original feedback, I am not surprised that that Jess was comfortable using a similar approach. It appears that management endorses rudeness to customers who are not saying "Yes". Its a shame that Viv did not want to listen to my feedback, but this is the reason why I have posted this feedback online. This review did not need to be posted, had Viv been more "professional" in her approach.
Central Office Supplies is located at 46 Northcote Road, Northcote, Auckland 0627, New Zealand
You can contact Central Office Supplies at +64 9 481 0480
You can find directions to Central Office Supplies by following this map link
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