📍 56 Parry Street, South Dunedin, Dunedin
📍 Address: 56 Parry Street, South Dunedin, Dunedin 9016, New Zealand
📞 Phone: +64 3 474 5388
🌐 Website: pbt.com
I would NEVER use them voluntarily. They sound all good on the phone but the Dunedin depot just pays lip service to customer service. A delivery is now 2 weeks late & has missed Xmas. If they can’t staff correctly, they shouldn’t take on the jobs.
The one star rating is generous, appalling service and processes. Call center staff in Auckland are the exception to this, and I feel for them. I would rather chop my own legs off than use PBT ever. A delivery to an address 280km away, heads on a 400km joy ride in the opposite direction, their tracking software should be donated to a museum.
Ordered a package that was packaged in extra durable packaging, yet somehow PBT managed to damage the package. On top of this, they did not deliver the package, they held onto it for over a week with no contact, card etc. When contacting them, I got advised to call the seller to request them send me a new product. Extremely dissatisfied with the service
Useless, slow, and unreliable. Parcel's been at the depot or with the driver for about 5 days now. Call the 0800 number goes to Auckland, ask them to transfer you to Dunedin, no one picks up the phone. Call the Dunedin number directly, no one picks up the phone. Rang the 0800 number again and the lady said the parcel was with the driver all day long and should be delivered between 5 and 7 PM or by 11 AM the next day. Didn't happen. Wasted the entire day waiting but no one showed up. Meanwhile New Zealand Courier delivered me items that were worth $3.00 in 2 days. I ordered after this one, got the delivery before this one. Best not to use these guys by choice. PBT stands for 'Probably Best To' as in "Probably best to use DHL or NZC."
Customer assistance for the toll free number as well as the local branch must be rated very highly for their efficient service, professionalism, courteous manner and very helpful attitude. PBT in NZ is the best courier service that I have engaged with the past couple of years!
The PBT Group is located at 56 Parry Street, South Dunedin, Dunedin 9016, New Zealand
You can contact The PBT Group at +64 3 474 5388
You can find directions to The PBT Group by following this map link
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