📍 7 Ford Road, Onekawa, Napier 4110, New Zealand
📍 Address: 7 Ford Road, Onekawa, Napier 4110, New Zealand
📞 Phone: +64 6 843 9204
🌐 Website: onekawacollisionrepair.co.nz
Great team - helpful, professional and friendly. Did the job as quickly as it could be done and gave me a courtesy car for the duration. They would definitely be my first choice for car repairs.
Very friendly service, communicated time frames clearly, car looked good as new after. Would definitely use again and recommend.
Excellent prompt service . Great job done.
Very poor communication. 1st quote for insurance changed due to supplier out of stock, so they said. Extra money added on to 2nd quote for another supplier. Repaired eventually but part did not work properly. Advised Onekawa repairs of this. They said they would ring 2nd supplier and get them to send another working part. A week later I contact collision repairs to see if they had got in the replacement part. There response is they have just contacted the supplier to send part. Another week later I still have not heard from collision repairs. Unless you communicate with them first you are still waiting around for them to contact you. I will not recommend Onekawa Collision repairs in Napier to anyone. They have been paid in full and this is shocking
Excellent service, kept updated on claim process and parts eta. Quick turn around for getting job turned around in a timely manner.
Very nice staff and very efficient service Thank you
One of the worst service experiences I have had. The staff were rude, the service took over a month and the car had ongoing issues when it was returned to me. When I brought it back I was told I was imagining it. I took it to another provider who identified and resolved the issue within a day. Dealing with this place was a deeply unpleasant experience.
I don't even feel like giving 1 star after my experience unfortunately. Asked this company to fix the scratches on our car. An insurance job, for which we were prepared to pay the excess of $400 for, and another $300 to the company. All they did was give it a buff, which wasn't even done that well (there will still plenty of smears and water marks around the car) and gave me a bottle of paint the size of a nail polish bottle for which I needed to pay $28 and then had to cover the scratches myself. The claim closed and if I wanted it done again and properly, I would have had to either pay the excess fee again or pay this company directly, but either way it was going to cost us again. I left a message explaining how aggrieved I was with it and received a return call saying that they could have another look at it. That there was no intention to do the job again without looking at it was enough of a put-off for me. The thought of it still makes me very upset and while they were friendly I would not advise using this company. I'd rather an unfriendly yet competent person/people any day.
Onekawa Collision Repair Centre is located at 7 Ford Road, Onekawa, Napier 4110, New Zealand
You can contact Onekawa Collision Repair Centre at +64 6 843 9204
You can find directions to Onekawa Collision Repair Centre by following this map link
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