Shirley dentist

Reviews

1. B ★☆☆☆☆

   Response Lumino reply - We had tried to work with the branch involved but they have declined to do anything about it so no use with your generic reply. We are left with a significant bill and and dentures that do not fit over Christmas. DO NOT DEAL WITH LUMINO FOR DENTURES! Unfortunately, after receiving dentures and being told they would be able to be adjusted a few months after initial fitting, my wifes dentures require replacement after only 1 year. Despite advice from a specialist denture business, Lumino has declined to help and has left my wife with dentures that have a temporary packing in them and told her to go buy replacements elsewhere, leaving her with buggered dentures over the Christmas period and is with several thousand to find yet again. This after having spent thousands on the dentures in the first place. Be warned that you are better to go direct to a specialist than deal with Lumino for dentures.

   almost 3 months ago
2. Maxine Melville ★★★★★

   I’ve had a very positive experience getting my teeth done here. It’s always a bit scary having drills in your mouth, but Elena and her assistant were very lovely. They offered me a stress ball, when I was hit with the shakes they gave a 2min break to calm down and let me use a blanket to ground me. They were having pleasant chit-chat while they worked so I had something calm to focus on. The receptionist is also really lovely, she greets me with a smile and she helped me when I had a question about the forms. When I swiped the payment card she was patient as I figured out which way to swipe it, which seems like a small thing but it made the experience so much less stressful. She gave me a thumbs up on the way out :) Something else very important is that Lumino accepts payment through the WINZ payment card!

   almost 9 months ago
3. Joshua Moffitt ★☆☆☆☆

   I had a very disappointing experience with this dental practice. Despite clearly communicating my anxiety about dental procedures and discussing my preferences for treatment, I was misled about the type of dental work I would be receiving. I was under the impression I was getting implants, but it turns out I was going to be given removable dentures instead, something I was not properly informed about. On top of that, I ended up paying $2,000, and I still have an outstanding balance. I was told that they are keeping the payment and that I am not allowed to return for further treatment, which has only added to my frustration and anxiety. The lack of transparency and care for my health and well-being was incredibly disappointing. I strongly advise others to thoroughly research and ensure they fully understand the treatment plan before committing to anything here.

   1 year ago

1. Dennis B ★★★★★

   Visiting the dentist is not something that one would look forward to. However, the team at Lumino Shirley Dental made the experience much better. Right from the beginning, the cost and dental plan was explained very well. The offers and ability to take advantage of the Q Card payment plans. My dentist, Elena, was amazing. She explained every process before and during the treatment. She was very professional, friendly and I think the best dentist I have ever had. Rene was also wonderful and they both worked well together. I spend years between visits to the dentist but the team at Shirley has made be seriously consider getting into a more regular check up plan.

   almost 2 years ago
2. Adena Teka ★★★★★

   Best dental experience ever! Elliot communicated the procedure, options and costs very well. She did an excellent job on my front tooth filling repair and even put lip conditioner on me before starting! She was careful, thorough and kind. Her assistant and the receptionist were also lovely. I even got a follow up the following day to check everything was OK. So grateful because my previous dental experience a few doors down was terrible!

   almost 2 years ago

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