Euromarque Service and Parts

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Reviews

1. Ajin Jolly ★☆☆☆☆

   Absolutely Avoid - Worst Premium Car Experience Imaginable. Better consider Marketplace/ Trademe than Euromarque. This has been, without a doubt, the worst sales and service experience we have ever encountered, completely unprofessional for a dealership claiming to sell premium cars. The entire process was filled with false promises, misleading information, and total lack of accountability. Key issues included: • False Warranty Promise: Sales promised a three-month Euromarque warranty, only to deny it later, forcing an unnecessary fight for basic Consumer Guarantees Act (CGA) rights. • Safety Critical Service Error: The service team incorrectly identified a reservoir (claiming it was coolant when it was suspension fluid) leading to me adding the wrong fluid—a mistake that could have caused major damage or safety issues. This is an unacceptable level of incompetence. • Misleading Information: We were promised a vehicle history report and a wheel alignment, neither of which was properly delivered. The wheel alignment report provided was a worthless piece of paper with no identifying car details. A subsequent check elsewhere confirmed the alignment was dangerously off. • Ignoring Customer Instructions: The team proceeded with a mechanical insurance application after we explicitly and repeatedly declined it. The communication was consistently poor, with staff giving contradictory information, denying their own promises, and failing to provide promised documentation. Do not trust this dealership. It's better to take your premium vehicle to a local service centre for competent and professional care. We will never return and strongly advise others to look elsewhere.

   almost 5 months ago
2. Elizabeth Shamon ★☆☆☆☆

   This has been the worst experience I have ever had with a service team, and I never expected this level of carelessness from a company that works on premium cars. I initially showed them a photo of a reservoir in my vehicle that was low on fluid. And also send them a message describing what to look after. Later they told me it was the coolant reservoir, carried out an assessment, and found a coolant leak. While I appreciate that they identified an issue I hadn’t noticed, the way they handled my original concern was unacceptable. When I picked up the car, I asked a mechanic ( I won’t blame him as he don’t know what I showed to service team) what I should do if the fluid went low again and which fluid I should use. I was told to top it up with red coolant or even just water. Based on their advice, I believed the reservoir I had shown them was indeed the coolant reservoir — because that is exactly what they told me. Later, before a trip, I saw the fluid was low again and topped it up with coolant as they advised. Only then did I notice the reservoir looked oily, not watery like coolant should. After some research, I discovered it was actually the brake fluid reservoir. Thankfully, I hadn’t driven the car. I immediately contacted the service team member I had spoken with originally, asked him to check the photo I had emailed, and again he insisted it was the coolant reservoir. When I asked him to confirm this in writing, he said he would email me straight away — but no email ever came. I waited over an hour, called several times with no answer, and when he finally picked up, he changed his explanation and said it was actually the suspension fluid reservoir. I reminded him that he had originally told me it was coolant, but he would not give me any clear answer. I also mentioned that when I googled the photo, it showed brake fluid but I am not a mechanic, and that’s exactly why we rely on professionals like them for accurate advice. This lack of professionalism, accountability, and basic customer service is completely unacceptable. I ended up having to tow my car back to them, and I have lost all trust in their ability to handle service properly or communicate honestly with their customers. To make matters worse, after repeatedly emailing and requesting, they finally sent me a wheel alignment document — but it had no registration number, odometer reading, or any identifying details. How is a customer supposed to know if it even belongs to their car? Is this really how a professional workshop carries out wheel alignments? I am extremely disappointed with both their service and their sales team.

   almost 5 months ago
3. Kate Gillard ★★★★★

   Our MG ZS went for her annual service and WOF today. Booking online was super smooth and I had a reminder the day before. The staff at reception could not have been nicer, friendlier or more helpful. I even scored a courtesy car as I hadn't realized this service was the 80k bigger one and would take longer than usual. That in itself was huge, as it gave me time to get home (45 mins away), get some work done and then pop back later to grab my car. Absolutely no complaints from us. It has been a joy from go to whoa and back again.

   almost 8 months ago

1. Luana Hamilton ★★★★☆

   Always provide great service. Our company cars are serviced through the team there and make it effortless for us. Pete is a great help and a friendly face for people to deal with

   almost 8 months ago
2. Jayde Shelton ★☆☆☆☆

   Fool me once, shame on you. Fool me twice, shame on me. But a third time? That’s on both of us. There won’t be a fourth. This was my third visit to Euromarque Service and Parts, and every time I’ve left disappointed, overcharged, and questioning why I returned. Their service consistently lacks empathy, transparency, and clear communication. Most recently, they kept my car for five hours, told me “not much needed changing,” and still handed me a $700 bill. When I asked for clarification, I was met with a shrug and told my next service would be around $1,000. For that price, I expected more than vague explanations and indifferent service. I could have gone to the AA, paid a fraction, and likely received better treatment and clearer information. Three strikes is enough — I won’t be going back.

   almost 8 months ago
3. Nadia Robinson ★☆☆☆☆

   In February last year, we purchased a brand-new electric car from Euromarque/Cockram MG that came with rattling and cracking noises in the salon. We also noticed an unusual smell in the car's interior that we thought would disappear. However, it still persists every morning after being parked in the garage overnight and especially in summer. So, early in March 2022, I emailed the sales team a letter describing the issue but couldn't take the car to them in March due to my family member's illness and also hoping that the issue would go away. My husband and I brought the car to Euromarque service facilities in November 2022 as we had been experiencing several issues with the new car, including a noisy salon, which I had previously mentioned to the sales team. We requested a replacement of the car immediately as it was too soon for a new car to have multiple issues and require repairs. Unfortunately, the Euromarque service operations manager declined to provide a refund or a replacement for the car. John wants to solve the problems, and we agreed that the service team would fix everything. Unfortunately, despite multiple attempts, the desired outcome was not achieved. According to the service team's emails and intention to conceal repair details, the issue appears significant and unlikely to be resolved permanently. It's very concerning that we're being compelled to seek Euromarque repair services every 1-6 months to address recurring and fresh issues with the car we purchased from the company as an authorised dealer. The EV deal has been promoted and advertised on their website as a piece of mind which is obviously not. According to the Law, goods must be of acceptable quality. This includes the absence of minor defects, which Euromarque and the electric car they sold clearly did not have. That being said, the consumer has every right to ask to fix the problem. Because Euromarque could not resolve the multiple minor and significant issues after several attempts, it has the right to refuse the vehicle and request a refund or replacement. On June 28th, I informed the brand manager of car issues, including new and existing problems that need urgent repairs to ensure safe driving. It has been over a week since any support has been provided. Therefore, I must bring to your attention some severe issues as follows: • Oftentimes, the car doesn't start. I must press the Start/Stop Switch repeatedly, sometimes for 10 -15 minutes. • On the screen, the car shows a green ready light, but it's not moving. • Occasionally, yellow warnings regarding the high-voltage battery pack appear on the instrument screen. • The infotainment system screen is completely malfunctioning. It’s swished off in the middle of reversing or from the start or during any time of driving or reversing the car. • The infotainment system has been constantly restarting in an effort to work correctly again, but unfortunately, it still keeps failing several times a day. • If the system screen goes black or becomes unresponsive, we cannot perform essential functions such as changing radio channels or adjusting air conditioning settings, including defrost/demist control. This can be particularly hazardous in winter weather conditions. • Interacting with the Radio and Bluetooth while driving. As drivers, it's a significant safety concern for my family and me that we cannot make or receive hands-free calls without risking distractions. Yesterday, I sent an email to the brand manager requesting the arrangement of a service representative to collect the car with issues from our residence today. I am still waiting for the response today and hoping to reach a mutually beneficial agreement to avoid potential legal proceedings. Additionally, the vehicle comes with a warranty lasting under 7 years. So, we would like a refund or replacement in 7-10 days. Can't send videos here. But I have a photo of the black screen when reversing. I'll keep you posted.

   almost 2 years ago

1. Leita Vanstone ★★★★★

   Excellent customer service and always professional. Tests completed with out any issues.

   almost 2 years ago
2. Joseph Ku ★★★★★

   Great experience, excellent friendly service.

   almost 2 years ago
3. Stephen Penny ★★★★★

   took my MG EV in for a wheel alignment, the service provided from start to finish was great, including giving the car a valet after what was a minor service. very impressed with the experience!

   almost 2 years ago

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