Christchurch Hospital Emergency Department

Reviews

1. Sara O'Keefe ★★★★★

   Excellent Staff!! Arrived 2am, reception were awesome, respectful and empathetic. Once admitted, I was looked after by a++ nursing staff who couldn't do enough to make me comfortable. Dr Scott Pearson was amazing. He really listened to me, solved the problem and obviously had a good knowledge of my history when discussing cautionary actions going forward. He is an absolute ⭐️!! Thanks you so much for helping me!

   almost 7 months ago
2. Denise Amesbury ★★★★★

   I had a use to visit the A & E today, despite the nurses being on strike, I was dealt with swiftly and efficiently, and I have to say Mandy on the acute reception was absolutely lovely, helpful, kind and delightful. The nurses were friendly, and the doctor I saw was efficient, kind and reassuring. Could not ask for better service. I see many reviews on here complaining, but the triage system does actually work and if you have a long wait, then perhaps the situation is neither life threatening or acute. The staff are well trained and have to deal with major emergencies, calling them ‘inexperienced’ is unacceptable.

   almost 7 months ago
3. Nicole McKenzie-Lind ★★★★★

   I had to get an emergency surgery and it was my first time going through something like that and the staff from start to finish were all AMAZING! They all were absolutely incredible, kind and understanding. From the first nurse I talked to, even the anaesthesiologist were all so lovely and helped me calm down. Thank you so so much team

   almost 8 months ago

1. amrat kaur ★☆☆☆☆

   I am writing to express my deep disappointment regarding a recent experience at your Emergency Department. What was already a stressful situation becoming even more distressing due to the behaviour of some staff and the lack of transparency in the process. Despite arriving for an emergency, we faced an extremely long wait without any clear communication on when we would be seen. There was no token system, no visible queue management, and no information on how many doctors or nurses were available. When we asked the front desk staff for updates, we were met with dismissive attitudes, as if coming to the hospital was a mistake. We were told it could take up to 7 hours to be seen, which is unacceptable in an emergency setting. Additionally, the limited parking space for patients adds to the frustration, especially considering the high taxes we pay. This experience raises serious concerns about the efficiency, transparency, and empathy within your emergency services. I sincerely hope this feedback reaches hospital leadership or a higher authority, and that steps are taken to improve the system for future patients. Thank you for your attention to this matter.

   almost 9 months ago
2. Natascha Campos ★★★★★

   The service, promptness, friendliness and professionalism was outstanding. Thank you for looking after my husband. Maybe we were lucky, and came at a good time, that we won't know. But we only waited maybe 20 minutes.

   almost 2 years ago
3. Takako Kishimoto ★★★☆☆

   I learnt a lesson it’s actually a place where you can go to when you are about to stop breathing or you have already got chopped off your body parts. My daughter and I have just been to the paediatric and got back home at 3am after our 7 hour wait. Yes the nurses and doctors there were all amazing, caring and professional (although I was laughed at with a bit of ridicule by a young nurse when I asked for some moisturiser for my almost bleeding hands HA…!). I do appreciate and hats off to their hard work, their care and service they provide. But unfortunately the system seems to be dead for non-dying patients. My child with a flu A with a neck pain was told to go to ED by a doctor the night before. At the second visit, she only had little fever when we arrived (we were told to go back there after our first visit where I should have said no). When we left there, the fever obviously went up to 39 degree plus. We went back to the paediatric within the day as the operator/the triaging nurse told us to. The first visit was good as we were able to see a doctor straightaway. The staff there were all very caring and professional. But with the second visit, with almost the same staff, exactly the same treatments with 7 times longer wait. I got very anxious if we can really see a doctor. Now my child is suffering with a massive fever at home until the paracetamol and ibuprofen they gave her start to kick in. Although the staff was great, it’s very sad that we can possibly NEVER go back there again. I feel the it is demeaning making patients have such a bizarre totalling 8 hour waiting game experience that can make you sicker… It is very sad and unfortunate. Can anyone change this whole sad system? Or is it a good idea for Emergency Department to put a big sign saying something along the line of “Patients with almost no breathing or with limbs chopped off only” then it’s very clear cut who can go there?

   almost 3 years ago

1. Simmon Ram ★☆☆☆☆

   If u hav between 5 to 8 hrs keen to waste it time is Not value for you than visit this place on a Saturday night they performe case by case and if I have fever n cold u be probably seating all night frustrated…. Better to see your gp during day time and hav a good night sleep… but hey the buiding is new and surrounding is clean… seems they are understaff and over worked, visited this place on 3/6 and waited 13 hours just for a script… yes this is a scanerio here….I hope someone important reads my comment here I don’t know to cry or be happy for 13 hours I stayed here

   almost 3 years ago
2. Judith Jordaan ★★★★★

   My little one had a fall and we ended up in the ED. I’m truly thankful for the kindness and care the nurses and doctors showed. She was treated with respect and kindness throughout. From triage through to the nurses and doctors, they were all calm and patient, even though she struggled to communicate through feeling both nervous and sore. They went the extra mile during treatment playing YouTube videos, blowing bubbles and talking to her to help keep her calm and distracted while disinfecting, gluing and dressing her wound. I’ve been to this same hospital before and experienced a much longer wait, as that particular time wasn’t as much of an emergency (I had pain, but there was no bleeding or imminent risk). I was seen to 6hrs later, so the wait was a long one, but the staff were wonderful. It’s probably worth noting that this is an ED, and therefore emergencies or cases more urgent will take priority. In terms of a young child that was clearly upset and sore, she was seen to swiftly so honestly no complaints with either of my visits so far.

   almost 3 years ago

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