Courtney
★★★☆☆
I usually love visiting this store and always look forward to it, but I had a slightly disappointing experience today. I chose to buy an item here at full price rather than go to a larger retailer during the Black Friday sales, but was told I couldn’t have one of my items gift-wrapped because the team “had quite a bit on.” This was surprising, especially as the staff had only recently been standing around celebrating a colleague’s birthday. It’s great to see such a positive team culture, but it didn’t make for the best customer experience - especially when you’re choosing where to spend your money.