Air New Zealand National Cargo

Reviews

1. CF ★☆☆☆☆

   Cabin crew on flight NZ283 from SIN to AKL on 25/02/2025 were useless, racists and helpless!!! 1) I asked for warm water when the crew lady was right next to the pantry and she said no right away and went off and never bothered to assist me there on. I’m guessing she only helps white skins and not brown people like us. Never mind!!! 2) I walked all the way down to the rear of the aircraft in search of some toothpaste just to be told that ‘’we don’t have anymore toothpaste love’’!!! (I ain’t anybody’s love on that flight) so disappointing!!!! 3) All the lavatories were always occupied!! I have had awesome experiences in other airlines before and I got surprised to be treated this way by Air NZ on this particular day!!! Vowed to myself never ever to return flying on this airline again in my life even if my life depended on it!!!!

   almost 3 months ago
2. Edwin Lal ★☆☆☆☆

   Unprofessional staff at the counter this morning. Walked in and 2 ladies were at the counter, both talking loudly and laughing on top of their voice. Very Unprofessional when you have a client in there. Need more training i guess

   almost 4 months ago
3. Lena Ray ★☆☆☆☆

   Communication could not have been worse. Zero guidance for an individual shipping personal items. I was told at every step that someone would contact me about the next steps, and every single time, I had to call to follow up because I was not contacted. At least 3 voicemails went unanswered, and more emails were ignored. Took over 6 weeks to get my shipped luggage. Wish I could give 0 stars.

   almost 5 months ago

1. L. A. M parker ★★★☆☆

   Guard at gatehouse leaves queues of vehicles waiting while having her lunch break. (1 whole hour)The customer service team are good and helpful mostly

   almost 10 months ago
2. Hans Jansen ★☆☆☆☆

   Horrific and stressful experience. Tried to ship my toolbox over to Australia. But Air New Zealand have not dispatched my shipment. It's in a perpetual state of being loaded and unloaded every day. I need to work and I can't because I have no tools. I can't even track parcel as it does not show on website anymore. If I could give minus 5 stars I would. Seek a different service provider. This one will cause lots of undue stress.

   almost 2 years ago
3. Roger Sims ★★★★☆

   Very pleasant staff and helpfull?.

   almost 2 years ago

1. Waimame ★★★☆☆

   Bit rough with cargo. Always blaming others for damage and did I mention slow service. If you ask where freight is it seems to take longer. Office staff good

   almost 3 years ago
2. Jamie Roake ★★★★★

   I was in the wrong place but they were real nice about it.

   almost 4 years ago
3. Warwick Fenton ★★★★★

   Fantastc organisation by Air NZ Cargo . Big thanks to Chivon for her management, and to Karla for her checking in.

   almost 5 years ago

1. Will49 Cefiro ★★★★★

   Friendly staff and very helpful but also security conscious, so be honest and declare everything that you want to send

   almost 5 years ago

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