Fliway

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Reviews

1. Pamila Cottam ★★★★☆

   Well done to the guys that delivered our scooter good tracking, plenty of notice when they were coming and nice happy guys doing the delivery well run delivery services

   almost 3 months ago
2. L v. Wyk ★☆☆☆☆

   Just like the review prior to mine, I also bought something from Trade Tested in November. And they are correct, the website said delivery 2 to 4 days. I also got an email about a week later saying there were delays, which was good to know. HOWEVER, then things went completely quiet so I contacted Fliways to ask for an update and was told they haven't even picked up the product from Trade Tested yet. Again, I waited patiently because this time of year I know things can get hectic THEN, happy days, I received an email to say delivery has been booked for 10Dec. I managed to take the day off work and sat around waiting. By 2:30pm there was still no delivery, so I phoned Fliway to enquire and was told my product will not be delivered today since it wasn't loaded on the truck. WOULD HAVE BEEN NICE TO KNOW THIS MORNING, THANKS VERY MUCH. And to make things worse, I was told it would "be escalated to the management team" but they couldn't give me a new booking date. Nice service Fliways. You are doing great... NOT! I contacted Trade Tested to let them know I was not happy. I got an apology, but the person I spoke with couldn't get me off the phone quick enough ( I dont know why because I was really calm and polite, giving them an opportunity to fix things, but unfortunately they failed). If Trade Tested keep on using Fliway, this would be my first and last order from them.

   almost 3 months ago
3. Hannah Jozaei ★★★★★

   Excellent delivery service! I missed my first delivery due to a mistake on my side, but the team were very helpful and quickly arranged a new time with me. The delivery crew were amazing — they kept me updated with texts and let me know exactly when they would arrive. This helped me manage my work schedule and be home on time. Really appreciate their professional and friendly service. Highly recommended!

   almost 4 months ago

1. Louise Newton ★★★★★

   I have had the fly away business drop a few things off at my home. I always found them absolutely amazing and so professional and really thrilled with their service. Always letting me know when they are coming and their attitude and professional attitude is amazing. Thank you so much to you all. One very happy customer Louise N.

   almost 4 months ago
2. Kim Hill ★★★★★

   Paperwork arrived via email right at the start. Digital updates throughout, plus a friendly phone call. Delivery team were good-natured and professional. Honestly, the best delivery experience - I'm so impressed!

   almost 4 months ago
3. duane lochore ★☆☆☆☆

   UPS couldnt have chosen a worse partner to handle NZ deliveries. will never use UPS again to ship to NZ because of Fliways terrible service. AVOID

   almost 2 years ago

1. Hannah Barrett ★☆☆☆☆

   Absolutely terrible service. Delivery guys were hopeless, dented the fridge in the delivery process. Would not recommend

   almost 2 years ago
2. Elijah ★☆☆☆☆

   Reposting a review for UPS from 8 months ago. I am sorry to say, UPS is the worst delivery carrier on earth. They charge an arm and a leg for international parcels, and you'd at least expect the parcel to be delivered on time. Got an email from UPS that my parcel will be delivered tomorrow (days ago), I was initially happy and setup the system to notify me when the parcel is here. The date of delivery has come and gone. From their parcel tracking websiteI could see my parcel travelled halfway across the world within a few days, and yet once it arrived here in NZ it has been sitting in the warehouse for days. A day after the original delivery date I decided to give UPS a call asking why my parcel is still sitting at the warehouse. The operator said the status showing on the tracking site is not accurate and should be showing waiting for clearance. And the operator continued to ask if anyone has been in contact with me to sort out the clearance, and obviously the answer is NO, if they have then I would have gotten my parcel on time. Provided my clearance detail and the operator said the parcel would be cleared within 24hrs and it should then be on its way. Now it is 48 hours after I provided the clearance details, I could see that the parcel has been cleared from the tracking website since yesterday… but I am yet to receive my parcel. Argh.

   almost 2 years ago
3. Hendrikus De Vaan ★☆☆☆☆

   Had a $3k parcel coming from UK via UPS. Had to call this company to sort gst - spent an hour on the phone. I also asked them not to deliver before Friday, as I wouldn’t be home. They assured me if no one was home they’d deliver the following day. Instead, they left my $3k parcel on my doorstep, at a vacant house.

   almost 4 years ago

1. Pauline Jones ★☆☆☆☆

   I own a business owner and unfortunately some of my international suppliers use this courier service. I am constantly waiting for goods to be delivered (sometimes 2-3 weeks once the goods are in Ack) and if I am not at the address, they won't leave the good in a safe place that I have instructed them too and they don't even leave a card to let you know there is a parcel. Absolutely disgusting service.

   more 7 years ago

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