Pets by Design

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Reviews

1. Whitney Shaw ★★★★★

   The lady there is amazing!! She has taken such good care of my rag dolls twice now. Highly recommend this place. Also didn’t cost an arm and a leg, very affordable.

   almost 7 months ago
2. Rachel Gosling ★★★★★

   i brought my very anxious dog,Mihi for her first every nail clipping and i couldn't be happier with the experience. Mihi as always resisted at the vet and at home so i was terrified she'd freak out-and was sure no one else could succeed.the groomer was incredibly patient and understanding she invited me to step out and come back when she was finished which took all the pressure off. When i returned Mihi was calm and her nails were perfectly trimmed no stress no fuss. the whole process was quick gentle and professtional. i'm so relieved to have found someone who cares about my dogs comfort and well being. Highly recommend-thank you for doing such an amazing job!

   almost 11 months ago
3. Nic Wong ★★★★★

   Pets By Design provide a fantastic grooming service, always welcoming my dog and I with a warm smile, and a whole lot of kindness. My dog loves to return there for her grooms and I know she gets treated with great care. My groomer really listens to my grooming preferences and I’m so grateful that I found PbyD!! Very happy to recommend!

   1 year ago

1. Audra Fox ★★★★★

   Jane, took good care of my precious girl - I collected her after two hours beautiful - well groomed and smelling delicious.

   almost 2 years ago
2. Sandie Brennan-Cull ★☆☆☆☆

   The real score for this service should be minus 10. I took them to “Pets by Design” as I had 3 years ago to Jill who was caring and did excellent grooming. I was unaware it was under new management. When I realised that the business was under new management I asked a few questions and explained how I liked my girls groomed. When I collected them they looked strange as their face area had been cut right down to the skin. 2 days later I found a 1/2 inch cut under her long ear on a bony part of her face. I cleaned it with antiseptic as a precaution. I then a week later saw blood all in her ear hair and down by her mouth. The cut had turned into a 10 cent bloody mess. I rang “Pets By Design and left several messages, eventually I got to speak to Jane I explained the situation and sent her a photo. Taking her to the vet I was told that the cut had got infected and turned into a hot spot and if not treated quickly could spread further on her face and to other parts of her body. I left with anti fungal cream and antibiotics. I advised “Pets by Design” Over several days of various conversations the outcome is they refuse to take responsibility, but did offer a free groom. I don’t think so. After checking other reviews this isn’t the first review reporting people’s precious pets suffering from a bad groom. The picture is how the cut developed after the initial cut. AN UPDATE: AFTER ALL THIS TME 7 AFTER MY GIRL RECEiVED A CUT HIDDEN BY HER EAR SHE IS ON THE MEND. IR HAS BEEN A TOUGH TIME WITH THE I NFECTED AREA. Pets By Design refused to take responsibility for their negligence in not only hurting my dog but the time, money and anguish it caused her and myself. SHAME ON YOU.

   almost 3 years ago
3. Stephanie Mott ★★★★★

   I have been taking our mini schnauzer to Jill for the last year and have always been happy with the result. We recently took Luna back after Jane has taken over and I am also happy with the groom. Jane was a real doggy person and I really appreciated her warm welcome. Would highly recommend.

   almost 3 years ago

1. Tova Henderson ★★★★★

   Such a great service, was able to fit us in last minute and so knowledgeable of what our little mini shnauzer needed for the first haircut. Highly reccomend! :)

   more 8 years ago

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