Mainfreight 2Home - Christchurch

Reviews

1. Jess Wilson ★★★☆☆

   Have had a couple of dealings with this company over the past few weeks. First delivery VERY slow but delivery guys were excellent. They were on time, brought the large item inside for my elderly nanna, unpacked it for her and took away the packaging. Very chatty and friendly. I am currently awaiting a delivery of parcels that were collected from Upper Hutt on 24 December and arrived at the Hornby distribution depot yesterday 30th December. With it being a busy time of year and delayed by public holidays delivery isn’t possible until Monday so I called customer service to enquire if I could collect my items today from them rather than wait until next week for delivery. Receptionist Tracy was immediately defensive stating “it’s called public holidays” and she was rude throughout our conversation. Not a pleasant person to talk to at all. I didn’t even get to ask whether I could collect my items because I was so taken aback by her attitude. Let’s hope delivery goes smoother. I will update my review then.

   almost 3 months ago
2. Leonie Marshall ★☆☆☆☆

   Bought an item on the condition it would be available for pickup by 16th December, got a rude response from Nicki at Mainfreight Hornby when I called to collect, saying it wouldn’t be unpacked before Christmas. Absolutely no information available via the tracking system either. Unacceptable

   almost 3 months ago
3. Matthew Webster ★☆☆☆☆

   Can’t stick to a delivery time. Been waiting 2 weeks for delivery that keeps getting postponed.

   almost 7 months ago

1. Jack Hooper ★★★★★

   The team here makes life easy. Fast response, straightforward, and helpful. Refreshing to have a good courier company. Thanks Team! Have a great weekend.

   almost 9 months ago
2. Jeremy Lagatule ★★★★★

   Amazing service, friendly, helpful staff that made the process very easy!

   almost 10 months ago
3. Josh Phibbs ★☆☆☆☆

   Not sure if they are on holiday or something but package hasn't arrived and their office isn't answering any calls, 2 days overdue so far for a same city delivery. Managed to get through to their office on the 3rd day and told it won't be delivered until one week after expected delivery. Wasnt allowed to pick it up, not sure the reason.

   almost 3 years ago

1. Minghoi Goh ★☆☆☆☆

   Phone conversation for 1min22sec. Enquiring moving house. The customer service unfriendly and rushing to end talk. Worst ever experienced

   almost 3 years ago
2. daron stevenson ★☆☆☆☆

   I can't believe it takes 13 days after pickup in Nelson to deliver to Dunedin. Worst service ever

   almost 4 years ago
3. Amanda Seymour ★☆☆☆☆

   Urgently needed fridge freezer delivered. They rung twice without leaving a message Thursday. I rung the following day to find out what the go was, they cant deliver until 5 days away from original call. I have a baby with cerebral palsy and medicines to store and nothing could be done to salvage the food over the weekend as we have no neighbours and I have a spiral break in my leg. If they left a message I could have ring them back and salvage my goods. Not happy. Thanks alot mainfreight. You have added to a very rough month. This wasn't a luxury buy it was an emergency....but you could deliver for 200plus when you spoke to winz.... how odd.

   more 6 years ago

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