Very disappointed with my experience at Cotton On Body β The Hub Hornby today, especially with staff member Shenna. I bought a T-shirt for $26.99, but later saw on Cotton Onβs official website that the same item was priced at $18.89 (both online and in-store). When I returned to the store to raise this issue, I was told: 1. Nothing could be done since the transaction was completed. 2. $18.89 was βonline only.β 3. As a customer, I should have shown them the website before paying. This is unacceptable. The website clearly showed that the 30% off price applied both online and in-store. It is not the customerβs job to remind staff about their own promotions. I asked for a refund, which was processed, but when I tried to repurchase the T-shirt at the correct price, Shenna refused and simply said βNo.β I can understand if a system error caused the in-store price to be different and I paid more, but I cannot understand why I was not allowed to repurchase the item at the correct price. Shennaβs refusal was rude, unprofessional, and very disappointing
Contacts & Location
π Address: 418 Main South Road, Hornby, Christchurch 8441, New Zealand
π Phone: +64 3 344 0317
π Website: cottonon.com
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Reviews
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Vicky W β ββββ
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Bailey (Bay) β ββββ
sadly no service at all while I was in there, even though there were some other people instore
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Jeremy Moore β β β β β
Very friendly and super kind staff! Definitely great for working in customer service!!
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M Deans β ββββ
Unfriendly and rude staff member on today. Zero people skills, shouldnβt be working in a customer service based retail environment.
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FAQs
What is the address of Cotton On Body The Hub?
Cotton On Body The Hub is located at 418 Main South Road, Hornby, Christchurch 8441, New Zealand
What is the phone number of Cotton On Body The Hub?
You can contact Cotton On Body The Hub at +64 3 344 0317
How can I get to Cotton On Body The Hub?
You can find directions to Cotton On Body The Hub by following this map link