Cotton On Body The Hub

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Reviews

1. Vicky W ★☆☆☆☆

   Very disappointed with my experience at Cotton On Body – The Hub Hornby today, especially with staff member Shenna. I bought a T-shirt for $26.99, but later saw on Cotton On’s official website that the same item was priced at $18.89 (both online and in-store). When I returned to the store to raise this issue, I was told: 1. Nothing could be done since the transaction was completed. 2. $18.89 was “online only.” 3. As a customer, I should have shown them the website before paying. This is unacceptable. The website clearly showed that the 30% off price applied both online and in-store. It is not the customer’s job to remind staff about their own promotions. I asked for a refund, which was processed, but when I tried to repurchase the T-shirt at the correct price, Shenna refused and simply said “No.” I can understand if a system error caused the in-store price to be different and I paid more, but I cannot understand why I was not allowed to repurchase the item at the correct price. Shenna’s refusal was rude, unprofessional, and very disappointing

   almost 6 months ago
2. Bailey (Bay) ★☆☆☆☆

   sadly no service at all while I was in there, even though there were some other people instore

   almost 2 years ago
3. Jeremy Moore ★★★★★

   Very friendly and super kind staff! Definitely great for working in customer service!!

   almost 2 years ago

1. M Deans ★☆☆☆☆

   Unfriendly and rude staff member on today. Zero people skills, shouldn’t be working in a customer service based retail environment.

   almost 3 years ago

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