Always have positive experience at MPS surgery, the doctor and nurse are very professional and knowledgeable.
“Disappointing Service at MPS Surgery” Very unprofessional experience. The female receptionist did not know how to speak respectfully or professionally with patients. Poor communication and lack of basic customer service made the visit unpleasant. Definitely needs improvement.
I recently visited this clinic for my immigration medical examination. Although it took an hour for me to be attended to, the experience was smooth. The receptionist was friendly and welcoming, clearly stating the wait time and setting expectations. The doctor was also very nice. I highly recommend this clinic.
I think it's time to change my GP cause receptionist is so rude to talk with patients all the time.today i turned up the clinic at 4 pm and closing time was 5.30 pm further, I have been told by receptionist, they are overbooked today and doctor can't see me.i was wondering with this sort of respond.i requested her couple of times but all in vain. No doubt GP is so nice person but he hired the worst people to deal with patients.
Doctor is good but receptionist Neerja Gupta and Aman are very rude and have no customer service at all. They are highly unprofessional and don't have any experience how to do their job properly. Their waiting time is never matching with what they say. Instead of apologizing, they argue with patients and I have very bitter experience not even once but all the time. I would highly recommend every old patient to talk to doctor while visiting and address these on going issues on regular basis. If need be I will now raise this issue with Ministry Of health and hopefully they can do something about it. We miss you Meenu ji old receptionists. Good Luck to new patients!
Dr. Singh is truly incredible. I admire his commitment towards his patients. The MPS clinic has been serving the community with a great level of enthusiasm. I registered myself with MPS in 2014/15. I and my family were disappointed in the recent decision to opt out of their services. The absence of an appointment system was the biggest factor that led us to opt-out. Currently, they follow the walk-in process to attend patients which can make the patients to wait for 2-3 hrs. I'm pretty sure that most of his patients find it to be an inconvenience. But no one really provides feedback. I truly believe that the clinic is capable of providing an appointment based system. They can set up a website and people can book their appointments online, in advance. 10 minute window per patient. Doctor can attend 5 appointments which are 50 minutes and he can assign 10 minutes per hour for a walk in patient. Also, they can encourage the walk in patients to book appointment moving forward. Believe me this is going to add a huge value and save a lot of time for patients. We are in modern era where technology has changed people's lives. And honestly these days even a barber offers an appointment system for the customers. Perhaps Dr. Singh could reflect on my comments. I would love to come back to MPS as I believe Dr. Singh is one of the best doctors in Auckland. However, I am requesting an appointment system for the convenience of people.
Very pathetic service. If there was a option to give 0 starts I would have given them 0.The receptionist (Kaur )is so unprofessional doesn't give her name when upon asking what her name is and is not trained well to serve customers on phone.The receptionist hanged up on me and wasnt replying when asking questions.she was ignoring me.when I called Back she acted as if nothing happen.
Doctor uncle is very nice and kind helpful. But receptionist very rude and not friendly. Not happy experience. About my daughter medicine and don't know how many times . I have to explain. Same thing again again. Hung up the phone.and blame me I am rude.
If I could, I would give negative stars for their reception staff. Been a patient with the doctor for more than 11 years. Their receptionists had been nice and friendly but the new staff is absolutely horrific. Hate interacting with the new staff who know nothing about customer service. They treat you like they own you and make you feel like they are doing a favor by doing their job. Gave the doctor this feedback, who completely disregarded the feedback. If they keep treating the patients the way they do, no one would want to be visit or interact with the team. I'm considering moving on from this practice because it is so difficult and stressful to deal with inconsiderate people.
MPS SURGERY is located at 44 Mason Avenue, Ōtāhuhu, Auckland 1062, New Zealand
You can contact MPS SURGERY at +64 9 276 7111
You can find directions to MPS SURGERY by following this map link
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