π 356 Church Street, Penrose, Auckland 1061, New Zealand
π Address: 356 Church Street, Penrose, Auckland 1061, New Zealand
π Phone: +64 9 978 1360
π Website: giltrappenrose.co.nz
A bit disappointed. Charged almost $1000 for a front right wheel bearing replacement and can't even clean all the grease and muck off the wheel from old bearing leaking. hmmm. might think twice next time.
Excellent and efficient service from the front office staff and the team on the tools. My experience is always positive and encouraging. Thanks again team and, for the delicious coffee while resting in your waiting area.
Great service and friendly staff .also had the part for my Holden. Highly recommend.
Worst service ever. Went to Nissan service to service my Nissan. After I want to collect was told they don't carry part for my Nissan and I'd have to come back.
Really helpful and friendly place. Willing to go to any lengths to help and diagnose problems. Great help on the phone when I call for advice. The parts team are what I would call the gold standard. Super easy to deal with and great knowledge. I really enjoying buying parts from these guys. I took off two stars as my last mechanical experience in Newmarket was a $1200 waste. They diagnosed my car as having an issue with the differential. They said it was making a noise. So I paid $1200 in total, I supplied the parts, they charged me $800 for install. It turns out that was not the problem at all and they diagnosed wrongly. Replacing a good part. They had not even faulted the car at all it turns out but were happy to go ahead with a repair regardless. Lesson learned for me. Always get a clear 100% confirmation of what the issue is before agreeing to go ahead with any works. Plus make sure it is all in writing.
Great place to get your genuine Holden parts. Big shout out to Shane from Parts who was super helpful and patient with advice as I was picking up my parts from the collection table. You made my day, mate! Keep it up and you'll have heaps of happy customers. :) Also to Brian who quickly processed my order - only thing was that it felt like I was annoying him with my query over the phone (not what a newbie Holden customer expects to hear) but 5 stars for his promptness with a quote and processing my parts order. Cheers everyone!
Had a service appointment at 11am. Had to drive from whitianga to Auckland for it. Got the service done and some parts fitted but didn't get a car wash or touch up paint done that I asked for. To get an appointment I kept trying the phone line for 2 weeks. To get the work done today I had to wait around from 11am to 4pm. Wasn't impressed. Hope the service picks up as I have a 5 year service regime ahead
Giltrap Group Service is located at 356 Church Street, Penrose, Auckland 1061, New Zealand
You can contact Giltrap Group Service at +64 9 978 1360
You can find directions to Giltrap Group Service by following this map link
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