📍 23 Greenpark Road, Penrose, Auckland
📍 Address: 23 Greenpark Road, Penrose, Auckland 1061, New Zealand
📞 Phone: +64 9 571 3024
🌐 Website: johnandrew.co.nz
Great service and friendly staff. The waiting room is nice and has fast Wifi. Really good coffee and snacks. Perfect place to work for the mornign while you wait for your car.
Very disappointed about the service and doubt their profession on the repair and service. Our CX5 has steering wheel light appears While driving and the frequency is increasing. After consulting with the customer service, we sent it for check-up. However, the customer service representative called and advised no issue was found besides the battery in the remote key fob is flat. She said the steering wheel warning sign may caused by the remote key fob battery issue, also we really doubt why the key fob battery would affect the steering wheel but still we got both key fob batteries replaced, paid $250+one battery cost. However, during the 30mins driving back home after checkup, the warning light appears 3 times. We've booked a loan car when our vehicle was under checkup, and the same sign appeared while driving. The loan car is a CX5 manufactured in 2025. Hence We called the customer service to report the issue, I emphasised that the warning lights appeared 3 times after their inspection and their loan car had the same problem. The customer said may be there's another issue caused that problem. Seriously??? Your technician said there's no issue besides the key fob battery's flat. The vehicle appears same warning straight away after we left your site, you think there's another issue just now occurred and caused the problem? The customer service even said the loan car may have the key fob battery issue as well since it had the same warning sign showing up. However, when I accused of the unreasonable explanation, the customer service thought I was yelling at her and insisted she's not the service team So I shouldn't ask her. When I ask the customer service when they can give me a call back Regarding this issue, she emphasised again that she doesn't know, she's not the service team. I called at 1pm and never get a callback before end of the day. Really doubt the professions of the service technician and not sure what else can the customer service do beside charging us money and shifting the responsibility to the service team. Seriously concerned about the vehicle safety after serviced here. Your report may show nothing or you paid for repairing something but your vehice's issue is still there. And the only thing customer service can do is asking you to take it back and pay for another inspection fee.
Today I went and picked up my Ford Transit from John Andrew Ford and Mazda Penrose. I came in early in the morning to check if the van was ready to be picked up the computer system was temporarily down but the Staff still inquired and informed me that the van would be ready later in the afternoon. Very helpful and polite team. I returned in the afternoon and received the same positive helpful service from the team there, I was even invited to help myself to there fine coffee machine with biscuits and lollies available for customers. The thing that really made me smile was that on each individual coffee cup lid there was a simple message. "Have a Great Day" this was hand written by a member there and I felt so appreciative of this seemingly small gesture of kindness that has caused me to share this very positive experience with everyone. Highly recommend these Guys for all your service and repair needs. Thanks Team!
Exceptionally bad experience. Took car in for a service and was quoted $1000 for new brake pads and discs. Later found out their service missed faults that were present during the service or appeared mere weeks later. Even managed to screw us over when we took it to a different mechanic by delaying the supply of parts! Edit for reply: Car is under my partner's name, not mine. I appreciate you trying to keep our custom, but we are not interested. If you wish to improve your service for others, here are the key areas from our experience: -Improve the thoroughness of your services. -Make your quotes more reasonable and reflective of actual time for a job. -Be more accommodating with other mechanics for the supply of parts.
On the 17 Aug 2023 I had collected a cylinder head gasket. So the gasket is good but is have no instruction and torque settings in order. So I requested for instruction guidline I pass on my email so they can send it while making payment. Been waiting for a day then the next day i call up parts department they can't do anything about it so they transfer me to service department from that the rule as and unprofessional staff don't want to give me the torque setting for my head gasket fresh bought since yesterday so I ask him to transfer me back to part department for more information and he said he can't transfer it and hand up. At that time my blood is boiling already I still want to gave them a second chance I ring up part department again and explain and they said they Traffer me to (Ethan or Nathan I forgot the name) so I been waiting and waiting waiting still no answer. Until now I still didn't have any torque settings and introduction send to me email. If you guy can't give the instruction manual or torque setting stuff like that please don't sell parts waste other people time we are workshop got business to run we paid for it we don't need begged for it right
Came here for a routine service on my Ford Ranger, whilst the service went pretty smoothly. I requested a replacement fascia for my stereo and a simple plastic part was quoted for over $1000.
Absolutely Shocking Service!! Attempted to call them 23 times and left 5 messages to get information and updates on my van. When I would finally get through to them they were rude and unhelpful with poor English. It took 2 weeks to diagnose and replace a brake switch. They failed to complete the scheduled service as instructed. I will not and will never use or recommend others to use these muppets. I have no confidence in the quality and workmanship of the work carried out.
Hi, we have issue with service of our car ford everest. We bought it last year from this dealership, we had few free services. I am immensly disappointed from team behaviour and their work. This is 3rd time that i have to bring my vehicle in there because they are not resolving the problem with car instead leaving stuff as it is. Moreover, when i ask their staff especially receptionist about the problem, she gave me rude treatment. I have many things to do in a day instead bringing my car everyday to your dealership and being treated like stupid. I do not know where i need to vent out because i am so done with the service.
This was a disappointing experience overall. I have used Mazda in Rotorua for previous and minor issues and have always highly recommended Mazda because of how incredible the service is there. I completed an online request for the premium + fixed pricing services and had a generic confirmation notice from the website to say someone would be back in touch within 24 hours (give or take). No one contacted me back following my submission, I waited a week or 2 and still nothing. From all the information on the website I had an expectation of a price range. Not exact, but an idea at least. I pick up my car and was told the service was practically $520 (a few cents short of), I would understand if I had a bigger car, even an SUV but I have a hatch. I have never paid that much for a service on my current or any of my previous vehicles. This isn’t even a figure you would expect to pay for a “prestige car” on the premium + servicing which is online. Then when I mentioned the pricing was a lot more expensive than the website I was told I had to complete a submission. I advised the guy I did and no one contacted me back and radio silence. I even checked with everyone in my household on their pricing for servicing and they were shocked. Had I known of the actual price then I would’ve taken my car literally anywhere else. One could argue don’t come around if I don’t like the pricing however this was far from the information that was available online and to be honest I would rather drive all the way to Rotorua for the Mazda there than bring my car back here.
John Andrew Ford & Mazda Penrose Service Centre is located at 23 Greenpark Road, Penrose, Auckland 1061, New Zealand
You can contact John Andrew Ford & Mazda Penrose Service Centre at +64 9 571 3024
You can find directions to John Andrew Ford & Mazda Penrose Service Centre by following this map link
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