Counties Medical Integrated Health Takanini

Reviews

1. Sue Braithwaite ★★★★★

   I took a friend who had a fall,down to the Waiata Shores Medical centre Thursday evening, the treatment we received was nothing short of amazing! The staff were exceptional, particularly Dr Main who did an incredible job of putting my friend 'back together again' ( my friend had 7 stitches in his eyebrow) ...he almost looks better than before! Thank you again Dr Main and the rest of the Staff.

   almost 5 months ago
2. Aidan Emmens ★★★★★

   I had a genuinely great experience at Counties Medical Takanini Urgent Care this morning. From reception through to the nurse and doctor, everyone I dealt with was friendly, professional, and clearly committed to providing good care. I was seen very quickly, and the nurse helped put me at ease straight away. She was knowledgeable, reassuring, and took the time to explain everything clearly. About 15 minutes later I saw the doctor, who was just as thorough and approachable. He talked me through what was going on, covered a few possible scenarios, and never once made me feel rushed. I left feeling a lot more informed and reassured. I’d happily recommend this urgent care to anyone. Thanks to the whole team.

   almost 5 months ago
3. Margaret McVey ★★★★★

   Wonderful service from counties care Wiata Shores on Tuesday!Dr Chris and nurse Karen went above and beyond to j help my husband. Patience and skill required and they had plenty of both. A big thank you to you both and the rest of the friendly staff.Margaret.

   almost 6 months ago

1. Michaela Paea ★☆☆☆☆

   I didn’t appreciate the rudeness of the receptionists, I was only asking questions and they’re talking to me like I’m stupid for asking what I was asking, when I was told to go to them and ask questions regarding my sons prescription. Also, the other receptionist lady rudely interfering in my conversation with the first receptionist lady and them both talking to me like I was dumb for genuinely asking questions. Laughing at me and not being nice at all to a concerned mother who was curious about her son’s medication for an infection and wanting better help as we just got out of hospital and had been there for 14days. I’ve always felt this type of vibe from the receptionist at the Waiata Shores A&E. I think they need new workers there, not nice and professional at all. The ladies working on the 20/11/2025 at 9.45am to be precise ☺️

   almost 6 months ago
2. garry saini ★☆☆☆☆

   My experience at this medical center was frustrating due to the extremely long wait time. I arrived at 12:30 approx. and was told wait time of 2hrs, but I ended up waiting over 4.5 hours before being called in. There was no communication from the staff about delays or how much longer I would have to wait. It was very inconvenient and stressful, specially been sick and unable to sit for this long. Once I was finally seen, the doctor was efficient, but the long wait had already left me feeling frustrated and upset. I hope they can improve their scheduling and patient management to avoid these long delays in the future. Pay more ($100 fee) and wait more on top of everything. Won't return to this centre ever again.

   1 year ago
3. Darren Prinsloo ★★☆☆☆

   It is my first time to this urgent care and I hope my last. The receptionist is a rude and opinionated woman. Once we made it past here a lovely nurse called us back and had us go back to the waiting area. We have been sitting here for 3 hours and there is not even water here to drink. These chairs are horrible to sit on and that does not take into account we sit here with sick kids sleeping on our laps. If a 3 year old says "Daddy the Dr is taking too long" then you know we have a problem. Facility looks great but can only be described as useless.

   almost 2 years ago

1. Ava Roimata Wright ★☆☆☆☆

   Only about 4 other patients in the clinic when we arrived but took my little brother 2 hours to see a doctor (the sign said half an hour wait) even with shortness of breath both the nurse and reception ignored him. If you want to be urgently "cared" for I suggest going else where. Most patients in the waiting area were there for similar flu symptoms so I just couldn't understand why he kept getting the eye rolls when he spoke of shortness of breath and he was pushed behind more flu people? If it's only 15 minute appointments they should have been able get through all four patients by the first hour but most of those patients were still here waiting to be seen after the first hour. Another patient who came in after us was complaining about shortness of breath also and the reception just told her to put a mask on. How will you handle it when your actually busy and huge amounts of people coming in for urgent care? Will you keep ignoring all of your patients that are struggling to breath until the point of passing out or worse? What's the point in having signs up that talk about the seriousness of difficulty breathing? Not to mention when we did see the doctor she wasn't serious and was asking me for the diagnosis and how to treat it? My parents are away on holiday so we came to the next place for help when your struggling to do the minimum I.e., breathing. We came here for your support not to be treated like this. $45 to be told we shouldn't have come in at all and big sister shouldve known what to do instead of listening to his body or getting medical expert advice. And you wonder why people never want to visit medical centres when there sick.

   almost 2 years ago
2. Magz ★☆☆☆☆

   If I could give 0 stars I would! I enrolled here about 3 weeks ago and I was told it’ll take about 10 working days for my records to be transferred from my old GP. Called in today to be told my info was never entered on the system as it was stashed on the bottom of a draw it didn’t belong to begin with and then to be told I couldn’t book an appointment. Seriously do better or hire people that’ll do the job properly.

   almost 3 years ago
3. Shashi Naidu ★★★★★

   Would like to thank nurse Kathryn Dawson, very kind, caring and professional at her work. Seen her this morning and she was just wonderful. Made me feel better...

   almost 3 years ago

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