Waitemata Community Mental Health Centre

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Reviews

1. Kiwi8 fruit6 ★☆☆☆☆

   i am not calling these people again not even in a crisis. shoddy state of care if you’re not in this very narrow band of suffering “correctly.” especially if you’re autistic.

   almost 5 months ago
2. Games ★☆☆☆☆

   Several years ago I reached bottom. I called and, to be fair, had a good initial response. However they noted my phone number down wrong, and, after several attempts to correct this issue, it wasn't resolved, and I was treated as the problem for not engaging. I worked hard to improve myself, but with circumstances I attempted suicide several years later. Hospital staff were amazing, but I was only able to organize 2 days of child care for respite, and when I called Rodney, just 1 day after release, when the enormity struck, I was dismissed over the phone. My doctor has sent through several referrals since. Again, all dismissed because they deemed me to be "doing ok". This was based on the fact that I thought they would help and I was holding on to that little bit of hope. The majority of my interaction with rmh has made me feel enormously anxious like a burden, and I hate asking for help. Even the ambulance didn't come when I needed stitches... I caught and Uber with a gaping wound on my arm, becuase I wasn't taken seriously. I want to die and I can't because I have kids who need me, but I'm always just above the suicide line. Even knowing that is barely enough. RMH won't help

   1 year ago
3. Pothole Repair ★☆☆☆☆

   Turned down from support when suicidal as "I didn't want to kill myself at that moment when asking for support". I was told I would be contacted by the Crises team later. When I called to follow up later on the receptionist hang up on me. And people wonder why the suicide rate is so high in this country. Most people who kill themselves have tried to get help many times only to be met with indifference or incompetence.

   almost 2 years ago

1. K W ★☆☆☆☆

   Terrible terrible service. Had a patronizing woman give me a lecture which made things 10x worse when I was already in a dire situation. You're better off on your own then dealing with these guys. I'm not the first to complain. NZ health system has gone to the dogs mate! No wonder our you know what is one of the highest in world considering how small our country is.These lot here seem all under stress themselves wouldn't trust them with my life.

   almost 2 years ago
2. Bronwyn Livingstone ★☆☆☆☆

   Receptionist very rude and hangs up. Referrals slow. Helensville mental health the pitts!!!

   almost 2 years ago
3. A J ★☆☆☆☆

   DO NOT book with Shanshan Ge! She is not a qualified therapist! I told them that I need help from a psychologist which Shanshan told me that qualifications from therapists don’t matter and insisted that I go with her. What a mistake wasting all my sessions on her - most of the time she doesn’t keep track of what we had discussed in previous sessions and contradicts the things she said. She also accused me of all sorts of things and passed those false accusations onto my community social worker. Now I have to reapply for mental health care and a new community social worker because she ruined everything for me.

   almost 3 years ago

1. Yena Moon ★★★★☆

   I have been with north shore adult mental health for 3 years and experience has varied with different doctors. I really like my doctor now, who is careful with medications. On the other hand a female doctor whom I had for a short period of time were constantly prescribing medications for everything and probably worsened my condition. She was prescribing sedative medications when I was already feeling sleepy. As for the nurse, she is hard to get in touch with so I chose not to call often. I try to accumulate things to say then say it all at once. The cultural support worker is also very busy so was frustrated with that for a while. But in general the nurse and support worker are very helpful in getting benefit and support with student allowance when studying part time (there is an exception to people with mental health condition). As my condition goes, a 24 hour support was needed and the crisis/ after hours team is not very helpful for that, they just offer a listening ear and try to suggest things like go for a walk, avoid stress etc. I don't know if those things really helped.

   almost 4 years ago
2. Sophie Watson ★★★★★

   I think within this service it's all about who you get. They do have a high turn over of staff (I've been in the service for 3 and a half years and have had 5 case managers and 4 psychiatrists). I think within the service you also have to advocate for yourself as best as possible and if your case manager and/or psychiatrist isnt helping you request to change your team. My last case worker and psychiatrist were people who just weren't a good fit for me so I requested to change my whole team and now I'm being I have an incredibly good relationship with my case worker and psychiatrist. In terms of who you need to have a good relationship with its definitely first and foremost your case worker as they are the ones you have the most interaction with. I'm sorry to hear of all the negative experiences people have had within the service and I could definitely see that being the case. The service definitely could be better. But I'm just lucky my experience has been a pretty satisfactory one. For case managers Filly (though I'm not sure if she still is in that role) and Taryn are INCREDIBLE and have helped me immensely and always advocated for me in terms of voicing how I was feeling to other services when I wasnt strong enough to do so. I saw that someone posted a negative review about the psychiatrist Ingrid, I've found her to be the best psychiatrist I've had so far, soft spoken and asks all the right questions. In terms of groups, I've been in 4 throughout my time and have found them to be helpful both in the social aspect (where I have met some great people) and in their content. Sure, some of the groups I havent found were helpful for me, but when that was the case I still went for the social aspect and learning different skills/gaining knowledge even if so far I havent found information for that particular group helpful. Being a patient within different public services before I kind of knew where my expectations needed to be and they've lived up to that. Being a public service their resources are stretched THIN so for what they are given by the DHB funding wise, I think they are doing the best job they can with what they have been given which is something that I feel should be recognized.

   almost 5 years ago
3. A ★☆☆☆☆

   A P P A L L I N G. Do not seek services here!! I was adamant on my issues and what help I needed, and was refused it. My true needs were carelessly overlooked and instead I was prescribed medication I did not feel was fit and held a very resistant stance on. I have ADD. My symptoms are not a result of depression....depression is a result of my ADD, and in turn, my inability to function as an adult. It has severely impacted my life. Every time I had an appointment I broke down and cried about this very real issue and my struggles with it, but it was brushed aside and never addressed. I discharged myself from this psychiatrist as my true needs were not being met. In the past with prior help from specialists, I was given the appropriate medication which significantly helped me and subsequently improved my quality of life. At this place....denied. Again and again despite my persistence. The services here made me feel at an absolute loss. Despite my psychiatrist's carelessness, the nurse who works there, Greer, was very kind and genuinely caring, and I appreciate her efforts to retrieve the help I needed, although it was to no avail. If you are in need of help, you will not find it here. Please do yourself a favour and seek it elsewhere!

   more 8 years ago

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