New Zealand Post International Mail Centre

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Reviews

1. Frank ★☆☆☆☆

   international courier delivery time on NZ post store wall says 5-6 work days. on NZ post web is shows additional 3-5 work days delay. 6+5 = 11. It has been a month and tracking still showing on transit in airport. They do not give their progress update response to you within 2 work days like their online form stated, called NZ post on phone they it sound they lost control of tracking. If your company uses DHL you will know why NZ post should remove NZ off their brand as it create negative image on Kiwis on receivers overseas.

   almost 2 years ago
2. Zac ★☆☆☆☆

   Maybe if you updated your scanning tools to require staff log into use them in order to know who scanned what out, you wouldn't have so many of your staff stealing our stuff!

   almost 2 years ago
3. Fatina Aweidah ★☆☆☆☆

   I used NZ post before COVID and I was satisfied with their service. However, my current experience with them is extremely disappointing. My parcel has been in the airport waiting for international departure for the past 10 days. I am also unable to reach them by phone, it is disconnected. I have no trust in NZ post anymore and lost hope that they will ever operate as they did before COVID.

   almost 3 years ago

1. Patricia Atkinson ★☆☆☆☆

   Zero start ! - COULD NOT SELECT IT. FRUSTRATING AND DISRESPECTFUL !!! There is nothing about the customer service at this branch - Beckham - the ladies are fantastic good customer service. My issue has been with the NZ Post company, where we sent a parcel overseas, and it has been stuck in Auckland Airport for a month. The parcel cannot be dispatched overseas and we have asked for the return ASAP. No calls, no information, no emails from NZ Post contacting us about it. We have all the information in our parcel to be returned to us: name, address, mobile and email. Plus, we have chosen the return to sender option if it cannot be delivered, and since 01/25 our parcel has been stuck in Auckland. Every day, we call the 0800 number and nobody knows about this parcel or gives us an updated answer. Last Thursday, NZ Post, by phone, asked to send photos of proofing that we have chosen the option to return and address and we have done it; however, no answer until now! It is very frustrating and disrespectful with customers - and the parcel was expensive too - 1 envelope.

   almost 4 years ago
2. issac p ★☆☆☆☆

   International parcel from China had cleared customs and returned to sender. Has been waiting at this facility with no updates for nearly two weeks. Visited the mail centre, staff was kind but unhelpful. Asked me to wait in my car for 15 minutes as they search facility. Waited 45 minutes and no one came out. They don’t know where it is. Please use DHL or FedEx.

   almost 4 years ago

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