COS

Reviews

1. Yue Zhang ★☆☆☆☆

   Very disappointing customer service experience Because the Newmarket store did not have full stock, their staff actively suggested that I go to the City store to exchange the item and even checked the inventory for me, confirming that the City store had stock available. Based on this information, I paid for parking and made the trip to the City store. However, once I arrived, the City store staff refused to process the exchange, insisting that sale items cannot be exchanged or refunded, and told me to go back to the Newmarket store instead. This was not my mistake. The issue was clearly caused by inconsistent information and poor communication between stores, yet the inconvenience and time cost were pushed onto the customer. To make matters worse, the staff attitude at the City store was unhelpful and unfriendly, with no effort made to explain the situation properly or offer a solution. As customers, we should not be expected to deal with your internal policies or store management issues. I hope the company will improve staff training and ensure consistent service standards across all locations. Very disappointing experience.

   almost 6 months ago
2. nobita Nobi ★★★★★

   Christina was incredibly gentle, patient, and professional —she helped me to deal with the tricky return and exchange issue.Thank you! The rest of the team was also fantastic.

   almost 6 months ago
3. Angelina Legaspi ★★★★★

   I’ve been a loyal customer of COS Commercial Bay for a while, and although I’ve had a few not-so-great experiences in the past, my most recent visit completely changed my perspective. From the moment I walked in, everything felt different—the selection was easy to browse, the team was welcoming, and the store manager herself came over to check if I needed anything. That personal touch really stood out and made me feel valued. Even the checkout process felt smoother and friendlier than before. I don’t know what changed behind the scenes, but the improvement in service was clear and it honestly elevated my whole shopping experience. It made me excited to come back again—not just because I love the brand, but because the service made me feel like a truly valued customer.

   almost 9 months ago

1. Aneez Nabi ★☆☆☆☆

   Aggressive customer in store swore at staff in shop and acting extremely racist. Avoid if you see the individual call police so he can not be violent towards others.

   almost 10 months ago
2. decca ali ★★★★★

   Visited the store today. Had one of the loveliest retail experiences. A wonderful shop assistant named Rosie helped me a lot with finding the right size for me as well as some good winter essentials. Will be visiting soon again.

   almost 11 months ago
3. Tina Cheung ★★☆☆☆

   A lot of the clothes on the rack had wrinkles, the staff showed no interest in helping. The shopping experience was not nearly as good as the New Market branch

   almost 2 years ago

1. Kamal Kaur ★★★★★

   Amazing staff and great stylist work at COS. Went for shopping and friendly staff help me choose my casual outfit . Great place to shop

   almost 2 years ago
2. Lucy McAnderson ★★★★★

   Thank you for an excellent service. The SA’s going above and beyond help me to find few different options of cashmere. I never shop at COS before and signed up newsletter to get update information in future.

   almost 3 years ago
3. Alex Ryan ★☆☆☆☆

   After waiting for the male staff member to finish his conversation with his friend (both turned around and saw me waiting but continued their conversation) swapping a blazer here that I received for christmas for a smaller size was apparently a very unreasonable and difficult request! Tags on, had receipt but because there was no gift exchange receipt it wasn't possible to do. Why they didn't provide one when the person purchasing was clear it was a gift is beyond me. Eventually they made me pay $12.50 to swap sizes as the original blazer was discounted 5% due to the security tag being put in the wrong place. Apparently this discount made it invalid for gift returns even though the purchaser was clear it was for a christmas present and may need to be exchanged. Why would you offer a discount on a slight fault if it invalidates your own return policy? Ridiculous. This is the second time I've been here and the service has been the same every time - non existent.

   almost 3 years ago

1. M Z ★☆☆☆☆

   Worst customer service ever! Security tag was left on the clothing but the manager refuse to take it off because I did not have the receipt. It is apparently their policy. The security doors don’t work hence the tag was left on the clothes without realising. He claimed that a lot of items have the same price so payment transaction does not prove I bought the dress.

   almost 3 years ago

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