Flo & Frankie

Reviews

1. Taz Karim ★★★★☆

   Purchase made on 6/Sept/2025 around 2:27 pm @ Commercial Bay Store. Invoice # 230769 The green striped and red striped shirt that I purchased 2 months ago are of great quality, no doubt. But the buttons that are stitched are very loose, they are not secure. The threads are hanging and not fully securing the buttons. Most of the buttons front-facing have fallen off. The buttons on the wrists are nice and secure. For $129 per piece spent, we could at least expect the buttons to be secure and stitched right. Positive points: Great quality material, friendly staffs and helpful.

   almost 7 months ago
2. Georgia Voigt ★★★★★

   such a welcoming store with lovely staff, wanted to say thank you to Steph and Giorgia for helping me with the dress I bought. they went out of their way to help me and made me feel so confident in the dress, they even helped style it for me! very positive experience and will be back to this store again

   almost 7 months ago
3. Farnaz Zemke ★★★★★

   Thank you Giorgia for a really wonderful shopping experience today. You helped me find an awesome dress by taking time to understand what I was searching for and what would fit my body shape - thank you. You also made the shopping experience fun for me and you were super engaging with all the other customers. Well done creating a wonderful experience in your store. Also thank you to Eileen.

   almost 7 months ago

1. Joyce K ★★★★★

   Just wanted to give Meera a special shout-out!! She was so positive and helpful throughout my shopping experience, and this was not only shown to me but to many of the other customers she was attending to. She provided great styling tips for my new Zoey jeans! Such a lovely and beautiful person, was very happy leaving the store.

   almost 8 months ago
2. Beatris Vlas ★★★★★

   Shopped at Commercial Bay. Service by Giorgia was amazing!! She got me the right size by just looking at me and put it straight into the fitting room for me, and helped me find exactly what I was looking for by making very tasteful recommendations. In the end, I got a dress she recommended that I had totally skipped while browsing. I'm so glad I trusted her judgement and tried it on, it was the perfect fit and perfect colour too!!

   almost 8 months ago
3. Jamila Chen ★★★★★

   I was served by Lily, who delivered excellent customer service! Her readiness to help me and genuine keen nature in the job really made my day :))

   almost 3 years ago

1. Katelin Horan ★☆☆☆☆

   Highly disappointed in the online store, second time I’ve purchased and only find out the item isn’t coming once I contact THEM as items are missing off the shipping email. Twice I have had to say something and then they have refunded, rather than them coming to me and saying it is out of stock. They have oversold on products and aren’t able to supply. Service isn’t up to scratch, don’t recommend to shop online.

   almost 3 years ago
2. Pickles Pie ★☆☆☆☆

   Most disappointing customer service of all time. It's so unlikely to be greeted or even smiled at, that every time I walk in with my friends, I end up walking out richer, because I bet my friends $10 that I won't be greeted or even looked at when I come into the store. They never say hello! How hard is it to acknowledge the presence of customers when they walk into your store? I work in customer service myself and would be very embarrassed if any of my colleagues behaved like that. Such an unfriendly environment - the sales assistants must be depressed.

   almost 3 years ago
3. Holly Turner-Smith ★★☆☆☆

   Beautiful clothes and homewares, but I didn't feel particularly welcomed by the sales staff. I was in the shop for about 10 minutes but didn't even get a "hello" at any point, much less any offers of help. I understand some people find it annoying being approached by sales staff too often but I think they should at least welcome you into the store with a greeting! This experience did not make me want to go back.

   almost 3 years ago

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