Shorecare Urgent Care Smales Farm

Reviews

1. Tasha Lovewell ★☆☆☆☆

   A first world country with a clinic like this. No transparency with their service. People sitting down waiting for their turn to be called out and no updates. Basically you sit/wait and rot on your seat. Where is your customer service? ON THE OTHER HAND, there are other patients that came later than us and got entertained first. You need to put up a queue board for us to see our turns. Appalling!

   almost 6 months ago
2. Simon Quickfall ★☆☆☆☆

   Personally would recommend going elsewhere. Waste of time and poor service. Nurse was unprofessional and his attempt at being funny came across as rude and didn’t sit well with me and my partner. Secondly the main doctor disregarded my partners symptoms and mostly went on about limited resources etc and when questioned about how the patients health is priority he was almost offended by this. Unprofessional and a waste of time. I understand how there’s so many people they deal with however I went to east care in botany area and the service was above and beyond this one. Just shows the difference in level of service between a good one and a not so good one.

   almost 6 months ago
3. Minty Juilleppe ★★★★★

   I had a very positive experience at Shore Care recently and wanted to acknowledge the great service provided by the whole team. Everyone was efficient, friendly, and made the visit as smooth as possible, especially considering the wait times. A special thank-you to Kiana at reception — she was warm, helpful, and made the check-in process really easy. Her kindness were much appreciated. The doctor was also incredibly helpful and took the time to explain everything clearly, which made the whole experience reassuring. Thank you Shore Care for the excellent care and support.

   almost 6 months ago

1. Morteza ★★★☆☆

   I recently visited Shorecare Medical Centre for urgent care and had a mixed experience. While I was pleased with the professionalism of the GP, nurse, and staff, I must express my concern about the timeliness of the service. The waiting times were way longer than expected, and it seems to be a recurring issue according to previous reviews. The management attributes this to unpredictable patient numbers and their priority, but after several years, this appears to be a sign of poor planning. Despite this drawback, the medical care provided was satisfactory, and the staff exhibited a high level of competence. Improving the efficiency of service delivery would significantly enhance the overall experience for patients.

   almost 2 years ago
2. DANIEL de silva ★★★★★

   Yesterday, we went there at 6:20pm as my son is having a hard time breathing. The staffs are very accommodating and helpful. Laura, Holly and the doctor are all amazing! It was a great experience for us. Thank you so much for your amazing service, we truly appreciate it. Love, Josiah.

   almost 2 years ago
3. Chuck N ★★★★★

   Giving Shorecare 5 stars to their nurses... most especially to April I think is her name (the one with the eyeglasses). We were there late last night and she has been very accommodating to my partner who have been suffering from severe headache and dizziness. She was very caring and understanding, she listened to our needs and even checked with the doctor for some alternatives. This is how nurses should be - very caring and understanding most especially to patients who are experiencing discomfort. Hats off on how April has been trained and I hope there will be more "Aprils" there at Shorecare, that's what patients need. Thanks for all your help and assistance, April! :-)

   almost 2 years ago

1. Robert Wilson ★☆☆☆☆

   I have to acknowledge the pressure doctors and medical systems are under. I took my brother to the medical centre above and the nurses were brilliant. Unfortunately this did not help my brother. He was sitting for three and a half hours with an intense headache that ripped across his head forcing him to place cold water bottles to ease some of the pain. It got to a stage where he was considering banging his head on the floor. I asked certain staff members to get some help with the pain but this fell on deaf ears after I was told they would alert the nurses, which I sincerely do not believe happened. I asked the same staff members twice and nothing was done. I spotted a nurse in her triage room and I asked her for help and she was wonderful in helping him. As I mentioned, I know they are under pressure but for someone in such intense pain, this cannot be an excuse. One sign said alert the desk if struggling to breathe and one other, then they mentioned intense pain. I did this but to no avail. I am sorry but watching my brother almost rolling in pain was not something I can forget so easily and have lost faith in the medical centre mentioned.

   almost 2 years ago
2. Katy Roberts ★★★★★

   No-one ever wants to visit Urgent Care and we've unfortunately had to visit 3 times as a family in the past month or so. All the nurses and doctors we've seen are always so professional, kind and patient. Dr Rory in particular is an incredible Dr. He always takes the time to listen, we've never felt rushed, and he logically and rationally explains his approach to the particular ailment. He has also seen our toddler before and he was great with her, as well as empathetic to us as first time parents. The reception team are on the whole great too, apart from one person who I hope was having an off day and used the 'above my pay grade' line, which didn't go down too well... All in all, we've started making the slightly longer journey to go to this Urgent Care because the team are great and waiting times acceptable.

   almost 3 years ago
3. Hine Jury ★☆☆☆☆

   Arrived at 8:30pm on a Thursday night with my 11yr old who’d sliced her thumb on some glass, had an Emergency Q code because wait time was 1hr vs 2.5 hrs at Hospital. Was told we had to sit in the car or wait in one of their Covid cabins because I have a Mask Exemption. I confirmed they’d call the number on the ACC form I’d just completed and went into the car park. After 1.5 hrs I called to ask what the hold up was, they said they tried calling but it wasn’t the number on the form I’d filled in, it was some random number that was in their system At phone call number 4 I was told they have her arrival time as 9pm in their system when I know for a fact we were here at 8:30 since the code expired at 8:31pm. She’s been seen by the nurse but is sleeping in the back of the van now. At 11:48pm there were 4 people ahead of us. At 12:53 there’s still 3 ahead of us. 1 person per hour is pathetic. Wait time at Hospital is now 4 hrs 15 minutes. Wait time here is now 4 hrs 45 minutes. Ridiculous!!! Update: 1:58am. Still sitting in the car park & still 3 people ahead of us - no new arrivals Update: 2:25am. We’re inside. Doctor came in for 5 minutes and now we wait for the nurse. Update: 2:45am and we’re home. Receptionists - Great Nurse 1 - Not good Nurse 2 - Great Nurse 3 - Dressing and cleaning - ROUGH Doctor - Great Wait time - Hideous

   almost 3 years ago

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