📍 151 Arthur Street, Onehunga, Auckland 1061, New Zealand
📍 Address: 151 Arthur Street, Onehunga, Auckland 1061, New Zealand
📞 Phone: +64 9 636 0262
🌐 Website: truealliance.com.au
I’m not too confident that their Lacoste polos are genuine; I recently purchased one that was an excellent fit in the store, but after washing it once as recommended per the label, the polo became 1-2cm shorter, while it also expanded horizontally. Makea absolutely zero sense. What a waste of money!
Not great. Bought a jumper in this store and to my surprise when I went home and tried it on, it has several holes at the back. You wont immediately notice as the material is stretchable. But once you put it on and the jumper stretches a bit, you will see the holes appearing at the back. Im wondering why are they selling damaged items in their store. So that must be the reason why the cashier was telling me there is no option to return these to their store. They must have known these are damaged items.
It’s an iconic brand with excellent selection of clothing for all both ladies and gentlemen. I found huge variety of hoodies and jackets with subtle and vibrant colours. The specials were great and I got a few items at a bargain. The try rooms are clean and tidy partially because they open the room when you want to try and keep cleaning it up. The staff is very friendly and courteous. Rather than just saying they don’t have stock of any specific items they actually first check it. Since it’s in a mall parking is available but it’s a mission to find one on a weekend. Good luck shopping.
I was bullied by Glendie at the store today. Initially she refused to give the specified discount saying the the tag had been accidentally placed incorrectly by the store. This was conveyed extremely rudely by her and afterwards she said she’d give the price stated on the tag. She then dropped the other items that I had bought purposely angrily ( 2 of them one after the other)and when I asked why she was aggressive, she started yelling and bullying me with very very bad body language and almost screamed at me. I came out of the store really traumatised as I had never experienced anything like this in my 25 years in New Zealand.
BE WARNED: the owners partner is verbally abusive towards customers.
Bought two shoes on special for $119 each none of the staff told me about the terms and conditions, which they clearly should have that once bought they can’t be exchanged. Unfortunately, I took one size smaller for a gift for my mum and took back to exchange it for one size bigger then the one I had. Asian lady at the counter was so rude, she was like Myb the staff didn’t tell you about the terms and conditions when you bought it and just go and read it at the front...what a rip off...she could have easily exchanged it for another size...racist, rude, disrespectful and unprofessional...should be fired because she is in the wrong occupation honestly. Plus the company should be educating their staff on the right way to deal with customers and give us the right information before the goods are purchased..what a money making scheme!
Pricey given it’s an outlet store, some of the staff here has great customer service. I would recommend shopping here.
Unique cool label i like from the shoes to the clothing apparel its nice not a lot of people wear there gears.Friendly staff and helpful.
True Alliance Brand Outlet Auckland is located at 151 Arthur Street, Onehunga, Auckland 1061, New Zealand
You can contact True Alliance Brand Outlet Auckland at +64 9 636 0262
You can find directions to True Alliance Brand Outlet Auckland by following this map link
60 Commercial Road, Helensville 0800, New Zealand
7 Fred Taylor Drive, Westgate, Auckland 0814, New Zealand
110 Don McKinnon Drive, Albany, Auckland 0632, New Zealand
24 Milford Road, Milford, Auckland 0620, New Zealand
419 Beach Road, Mairangi Bay, Auckland 0630, New Zealand
219 Don McKinnon Drive, Albany, Auckland 0632, New Zealand