Mount Roskill Medical & Surgical Centre

Reviews

1. Praneetha Goud Koyyada ★☆☆☆☆

   Worst experience! Waited on the phone to book appointment for almost 3hrs since 5:30pm and couldn’t get through anyone even phone system Keep saying that I’m next in the queue for last 1.5hrs and for whole time it was just 5 calls waiting on the queue. It’s better to either close this place or give it out to new management who can maintain and serve the patients, customers and community better.

   almost 6 months ago
2. rehan gamage ★☆☆☆☆

   I had a very disappointing experience with the receptionist during my weekend visit. The Indian lady at the front desk, with brown eyes, showed very poor customer service. She spoke to patients in a rude and dismissive way, as if we were bothering her. Her tone and attitude made me feel unwelcome and uncomfortable, which is not acceptable in a healthcare setting. However, I want to mention that the nurses and doctors were very friendly and professional. My only negative experience was with the receptionist.

   almost 6 months ago
3. Elly ★☆☆☆☆

   During my visit to the GP practice, I found the receptionist to be extremely rude and dismissive. Receptionists are often the first point of contact, and their attitude sets the tone for the whole practice. Unfortunately, on this occasion, the lack of basic courtesy and empathy left me feeling disrespected and upset. I understand that GP can be very busy, but there is never an excuse for speaking to patients in such an unprofessional manner. I hope the management team takes this feedback seriously and provides additional training to ensure patients are treated with kindness and respect in the future

   almost 7 months ago

1. Nadee ★☆☆☆☆

   I would like to share my recent experience regarding the service at your reception. Unfortunately, I found the reception staff to be unhelpful and discourteous. The staff member with short hair (of Fijian-Indian background) behaved in an unprofessional manner, speaking as though he were a doctor rather than reception staff. Additionally, the female receptionist (of Indian background) did not treat customers respectfully and appeared uninterested in assisting. Both staff members showed a lack of basic courtesy, including friendliness and a welcoming attitude. 128 reviews about reception and no any change??

   almost 7 months ago
2. gangasantosh myaka ★☆☆☆☆

   I arrived at clinic with my child to see doctor at 8:09 a.m. and am still waiting to see a doctor at 11:30 During this time, I have noticed that several patients who arrived after me have already seen by doctor n left, When I enquired with the receptionist, I was advised that some patients choose to see a specific doctor, which places them ahead in the queue. I find this system concerning, frustrating as patients who have not requested a particular doctor may also have urgent medical needs and should be attended to in a fair and transparent manner to ensure fairness for all.

   almost 7 months ago
3. Sen San ★★★★★

   This is the first time that there has been excellent service at this doctor the receptionist this morning was so lovely and polite and very informative she was patient and kind which is appreciated when coming to the doctor . Please keep her as a receptionist your ratings will definitely go up.Thank you Ariel for being a perfect star ⭐️ ❤️

   almost 2 years ago

1. Prafullbhai Patel ★☆☆☆☆

   I have requested my ongoing medicine prescription and I personally went to clinic I have talk to receptionist to ask my prescription . She did order my prescription to doctors and she said to me once ready you will get text. After 10 days I did not get the text and I ask today and they said we can't see any prescription requests . I don't know what said here. I am with this medical center since 1995 .I don't know. Thanks to all staff and doctors.

   almost 2 years ago
2. Royston Almeida ★☆☆☆☆

   Most unprofessional doctors and centre ever. Doctors don't show up, no message, or call or any notification given to you, you just end up waiting there like a fool. Even reception won't tell you anything.

   almost 2 years ago
3. Jenifer Joseph ★☆☆☆☆

   Writing this comment after series of bad experiences I have had in this medica centre. You can give 5 stars if you are voting for rude staffs. Receptionists are not friendly. Take a day off if you want to go here. Even if you are dying and staying closer by to this hospital, don’t go here as dying would be faster than being called in to see the doctor.

   almost 3 years ago

1. Jaykam MODI ★☆☆☆☆

   Absolutely disgusting/frustrating Medical Clinic/Service. I would definitely not go there even though on last breath cause regardless they will let you suffer. Feel so pity on other patients who has no other option than that. When u ask for my own Medical reports they will take you for spin even though it s your right to ask. X ray reports takes 24 hours...lol....sent to overseas & received within 5-10 minutes with exact diagnosis. 4 days & 4 hours of visit & not coming to any solid conclusion. feel so sorry for them. lol.. Finally got plaster done as had hair line fracture. Would like to honor their service by moon symbolic 0 rather than a star.

   almost 3 years ago

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