St Lukes Automotive Servicing

Reviews

1. Italy Bretto ★☆☆☆☆

   Thanks for the swift response Sharn. I'm presently OG so I only do messages on trips into town etc. However, in the interest of transparency and potential court requirements I suggest we keep all communications recorded. Being mindful of growing costs and administrative overhead I will be direct and offer no apologies for being curt: Your first mistake was robbing me. I'd like to kindly suggest you make a concerted effort to ensure no further mistakes. You do clearly fail WOF’s in interest of securing repair work. Please provide proof otherwise, i have a crushing case of documented facts, may i suggest being honest at this point? Your sentiments and apologies offered are worthless, ‘feelings' of mine regarding this incident are entirely irrelevant, to be crystal clear, how I ‘feel’ about the failed WOF might as well be the price of fish. The series of events here, as previously described, are obviously very concerning. This is a very mechanical process with very clear documentation. As discussed, false repairs were advised and the $55 WOF was wrongfully failed. This had an immediate and ongoing consequential impact as I'm sure you can understand. In excess of six mechanics and two subsequent passed WOF’s have clearly proven dishonesty on part of St Luke's Automotive. If St Luke's Automotive cannot be trusted to issue honest WOF’s then they shouldn't be issuing WOF’s. Very simple. It's just not on guys. One seasoned mechanic speculated that this type of ‘repair‘ makes for an excellent earner, the removal of steering components for bush replacement is relatively easy, but is, in fairness, a legitimately long winded process, typically also requires a trip to a suitable high pressure press etc. Now this is all very reasonable in terms of costs if the ‘repair’ was genuine. But essentially it is "donkey" work that an apprentice can be safely left with while the proprietor of “such a garage charges this work out at 5-8x the paid apprentice rate. Of course, that's provided the bushes are indeed, unserviceable. It is very difficult to believe that's not the case here. As a business you have been caught with two greedy hands in the cookie jar. That vehicle was removed from service as deemed non compliant, when in reality, it was entirely compliant the whole time. I will send terms to make amends and genuinely seek an amicable resolution. However until a resolution is reached the public need to be aware, people are struggling with the cost crises and cannot afford fake repairs to line your pockets. Not cool team. The review will remain until amends are made. B

   almost 2 years ago

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