📍 3 Watford Street, Ōtara, Auckland 2023, New Zealand
📍 Address: 3 Watford Street, Ōtara, Auckland 2023, New Zealand
📞 Phone: +64 9 274 3414
🌐 Website: localdoctors.co.nz
I take my son to see doctor they take nearly 4 hours, they said wait outside room 7 but doctor was not there , my son 5 years old he was hungry I still telling him wait for 5 minutes from last 2 hours, 18/12/25
The Local Doctors call centre is the most inefficient way to contact Local Doctors, want Telehealth instead, because that would be better than sitting in an over-crowded waiting room with other sick people for 6 hours. But Telehealth doesnt work either. So checking the website for the clinic hours is also a waste of time. Dawson Rd clinic, close at 8pm, but wont take patients after 5pm, that wasnt mentioned on the website! Local Doctors Otara open till 11pm according to the website and the smiley faced receptionist at Local Docrors, Dawson Rd. But they were both wrong, clinic closes at 5pm. I need to find somewhere better than Local Doctors. Staff are great, Doctors are slow as snails. Wait times 4 - 6 hours, by this time you've contracted more disease than you came in with. Goodness, who has time to waste when they're feeling their absolute lowest physically?
General Assessment: This is a clean and efficient medical centre, suitable for the people in the Ōtara area to rely on for their healthcare needs, offering most facilities in one place. Since radiology, pharmacy, and dental care are all available in the same building, the need to visit multiple locations for various requirements can be avoided.
Been a genuine pain. Had to pay $20 twice just to renew my damn WINZ medical certificate. First time the receptionist made an error and sent in one from June, so I've gone 3 weeks without board- and yesterday was for when I had to call up about it... AGAIN. I didn't even get the service the first time, why am I paying again? Didn't get no answer just an invoice from the doctor. I'm going in for my hardcopy tomorrow if I don't hear from WINZ and if it is the same June one I'm just going to give up with Otara LD altogether. Also if you call, wait in queue ... they do not call you back.
Helpful, kind and efficient at reception.. same as well as friendly with great communication by nurse and doctor. Not sure what I was expecting but it didn’t feel like we were intruding at 11pm at night! A real gem in South Auckland
Very poor customer service. Front staff is rude to patients. Have experienced this myself as well as while waiting for my turn, have noticed staff being rude to some other patient that was infront of me too. Need alot of patience and politeness knowing patients are already frustrated inside due to hours of waiting to see the doctor.
Sharing my experience for my visit with the Local Doctors(otara) on 30 July 2023 in the afternoon to get my daughter seen by the doctor. A bit different to what I read on the reviews column. First time going there and I know all about after hours clinic can be a wait preferred to come here then go to Local Hospital and wait for 5-6hours to be seen by the doctor. The receptionist was lovely, she explained that the wait would be about 3 hours to see the doctor and 1 hour to see the Nurse I was okay with that. While waiting was happy there was a nice kids movie on the TV for my daughter to watch which she enjoyed and helped her tolerate her pain while waiting, with in an hour she was checked by the nurse Vitals all checked height and weight done and all good then we waited another 2 hours for the doctors to see my daughter. So the doctor examined my daughters issue and straight away told us what was the best way to help my daughter and so he did and resolved her issues and straight away prescribed some medications to help her when she goes home. He was a very professional male doctor who was very good in handling a procedure for my daughter. So time limit as expected and doctor was great and quick with solutions. This is much bigger and cleaner after hours care then other clinics I have been to. Wouldn’t mind coming back if I needed after hours care. Thanks a lot.
A BIG TIP FROM A LOCAL REGULAR USER & ALWAYS WORKS LAST 20 YEARS: LONG WAITS ARE NZ DOCTOR SHORTAGE. SO TO BE SEEN BY THE DOCTOR FIRST, EARLY YOU MUST LINE UP OUTSIDE AT 7AM FOR THE DOORS TO OPEN AT 8AM. BRING YOUR OWN PLASTIC CHAIR & A LINE FORMS AT 7AM ONWARDS. THE FIRST 4 CUSTOMERS ARE NORMALLY SEEN WITHIN THE FIRST HOUR. DONT COME AFTER THIS TIME, WAIT FOR NEXT DAY 7AM TO LINE UP & SEE THE DOCTOR. ALL THE BEST FROM SEU SMITH FAMILY.
Worst in Otara, South Auckland, waited a 11am until an idian nurse came to see my son at 1.50pm she look like she doesn't like her job, just did my sons height and weight then told us to wait again another 3hrs just for 1 asthma pump. Sad thing is that you can't book an appointment.
The Local Doctors is located at 3 Watford Street, Ōtara, Auckland 2023, New Zealand
You can contact The Local Doctors at +64 9 274 3414
You can find directions to The Local Doctors by following this map link
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