This is not the first instance of Misleading and disappointing service from Post Haste!. The overnight domestic parcel often takes up to a week to arrive or to be collected. The contractor seems to lack both knowledge and competence. Highly recommend sticking to the NZ Post or CourierPost standard service, as it arrives much faster and more cost-effective.
It showed that the delivery would arrive today, but it ended up as a non-delivery. When I called, they said they couldn’t access my address and told me to pick it up myself. This isn’t the first time it’s happened. This company never actually delivers packages — they always make you go and collect them. I have outdoor cameras, and there was no sign of any delivery driver all day. No wonder your company has such low ratings. Stay away from Post Haste!
Holding my parcel and not delivering it to me for no real reason. Called 6 times already and just going round and round in circles with no resolution in sight. Customer service redefined...
Edit: The team at the office apologized and got the item sent out, I appreciate that. Literally the worst courier company. Never on time, doesn't honour redelivery times they they ask you to set even though they didn't drop off the package because they were running late. They cost you money and time, do yourself a favour and use another company.
I would give a minus star to East Auckland team if I could. My parcel being sent from my employer has been in transit for a week and then I need to be the one called in to find out that the package got damaged and it is now under investigation. ( the package is gift card which hasn’t been activated) So I suspect, someone has tried to open the package. No timeframe or any updates has been provided, need to call in each day to find out . Even now, it has been another 5 days after finding out. Please just avoid Post haste at all cost. They don’t even care about your parcel. When you called in , you will only speak to those operators who can’t do anything but only send an urgent message to the branch ( in this case highbrook) and all they will say is “I will send you with the claim link “ but still doesn’t happened after 5 days.
If there was a rating less than 1 that is what i would give post haste. Incompetent. Delivered first parcel to wrong address. Second parcel driver did not bother to get out of the van, claimed address was invalid...can't be...coz i live here...tsk tsk tsk
My parcel was allocated 26/05/2023, was only picked up from Christchurch 29/05/2023 this was supposed to be 2day inter island which is 2 weeks now, no update from courier service as to the whereabouts of my parcel, trustpilot has more than 15 1 star reviews, i cant believe that a company could not be bothered about customers and service delivery. If there was a zero stars option i will give them this, very disappointed and disgusted at appalling service. Please get your ducks in a row!!!
Most pathetic service! Collection on 15th May & still no delivery. Our address and where the parcel was collected is only 2.2kms apart ... Can't even deliver a parcel in 6 working days!
Unlike other couriers, Post Haste is always slow at delivery, and has a bad habit of signing the parcel themselves, leaving them in shared complex lobby. Anyone could have just taken the parcels, clearly they only care about their precious time and cost. They should get sued for their unjust service!
An item is to be picked up by one of your drivers. I got a call to say the scheduled pick up time is between 0800-1630. Firstly, that is absurd and ridiculous! How do you expect someone to wait for 8.5hours for a driver to show up? That is something the company has to change. Unacceptable and absolutely rubbish to expect that from someone. Secondly, after waiting 8.5hours, the driver still HAS NOT shown up. I've waited for 9hours at the time of writing this email and the customer service, person, Natalie, said the driver has accepted it at 0800 this morning and is coming to pick up the parcel. It's a Friday and I have things to do and cannot be waiting around for a driver to come afterhours. This is totally unacceptable. Natalie or however, it is spelt is also absolutely rude. Of course I am mad and snappy at her because I've already waited 9 hours for the driver who has not shown up.
Post Haste East Tamaki is located at 90 Highbrook Drive, East Tāmaki, Auckland 2013, New Zealand
You can contact Post Haste East Tamaki at +64 9 525 2060
You can find directions to Post Haste East Tamaki by following this map link
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