Cannot believe that the manager took zero responsibility of the way her staff made our booking or passed information to us. Kept saying ‘Sorry I’m not the one who made your booking’. I wasn’t frustrated until that point. No accountability. Blaming and redirecting the issue to the flight control staff and airlines. At time of sale, they promise the world! All they meant to provide is customer service and they fail miserably at that!
Rita Goundar★★★★★
I recently had the pleasure of working with Charlotte Kumar at Flight Centre Sylvia Park, and I am beyond impressed with her exceptional service. From the moment I walked into the store, Charlotte made me feel at ease with her warm and welcoming demeanor. She took the time to listen carefully to my travel plans and preferences, and it was clear from the start that she genuinely cared about finding the best options for me.
Charlotte is incredibly knowledgeable about the travel industry, and her expertise was evident in the advice she provided. She took the time to explain all of my options in detail, making sure I understood the pros and cons of each. I really appreciated how she tailored her recommendations to suit my specific needs, rather than offering generic suggestions. Her professionalism was also top-notch, she was prompt in responding to emails, kept me updated throughout the booking process, and made sure every detail was taken care of.
What really stood out to me was Charlotte's attention to detail and her commitment to making my trip as seamless as possible. She went above and beyond to ensure I had everything I needed, even checking in with me after booking to confirm everything was in order. It’s rare to find someone who is so dedicated to providing outstanding customer service, and I truly felt like I was in good hands with Charlotte.
I highly recommend Charlotte Kumar to anyone looking for a reliable, professional, and caring travel agent. Whether you’re booking a short getaway or a complex international trip, she’s the person you want by your side to ensure everything goes smoothly. Thank you, Charlotte, for making my travel planning experience so easy and enjoyable. I’ll definitely be returning for my future travel needs!
Ronald Francisco★★★★★
I’ve had consistently excellent experiences booking through Flight Centre Sylvia Park, and I want to especially commend Charlotte for her exceptional service. She’s always responsive, polite, and attentive to every detail of my travel needs.
One moment that truly stood out was when I was unexpectedly stuck in Australia and urgently needed a transit visa. Before the airline even contacted me, Charlotte had already reached out to help—her proactive support made all the difference.
Every time I book, Charlotte ensures I’m fully informed and comfortable with the options. She never misses a detail, always checks if I’m happy with the quotation, and even helps explore cheaper alternatives when needed. Before any payment is made, she confirms everything is just right.
Charlotte’s professionalism and care make the booking process smooth and stress-free. I highly recommend Flight Centre Sylvia Park, especially if you’re lucky enough to be assisted by her!
Deepika Chand★★★★★
Charlotte has been an exceptional travel agent. She consistently finds the best deals for flights and accommodation and is always eager to accommodate our requests. When we experienced an unexpected emergency overseas and had to cancel our trip midway, Charlotte managed the entire process effortlessly. Her prompt communication, empathy and efficiency made a stressful situation much easier to handle. We are extremely grateful for her outstanding service and cannot recommend her highly enough.
Kim Oconnell★☆☆☆☆
Book with caution. My elderly Mum was scammed by Flight Centre Sylvia Park on Friday. She's been sold flights which are extremely expensive and not what she actually wanted. The agent lied and told her direct flights were unavailable or more expensive so she has been left with connections and long travel times. We tried to contact the store the very next day after an emotional and sleepless night only to be told it was too late and no cancellation. Our family is devastated by the service we have received. Flight Centre takes zero responsibility and there is no accountability for scamming an elderly lady. Very shameful. We will be going to head office, media and disputes tribunal/commerce commission to try and get this resolved so no other elderly people lose their life savings to agents like this. $8000 is so much money for my Mum and the fact this agent did this to her is unforgivable.
Paris★★★★★
Georgia was amazing and helped me to sort out my tickets for the internal flight in Japan. She provided me with the best available deals and worked with me patiently until I got what I was after.
stacey haldane★★★★★
I walked into flight centre unhappy about having to pay $50 surcharge for cash. Even though I am still unhappy about it I received calm friendly service by Josh and his co-worker ( whose name I did not get). Thank you for being courteous and professional both of you.
Jeanine Grobler★☆☆☆☆
My friend and I booked our flight tickets through Flight Centre Sylvia Park with the hope of having an easy travel experience and being able to sit together on our connecting flights. Instead we were left with a horrible experience with Ananya not replying to emails and had to request a transfer to a different Travel Agent. Charlotte then took over our booking to help us get the tickets booked, but she was also slow on replying to emails with questions and not phoning us back after promising to return calls. We tried to check in our flights yesterday to realise they never supplied us with the needed reference number for our 1st flight. We phoned them with an urgent request which they were going to phone us back about…and we’re still waiting for them to call. Very very bad customer service and a fun holiday turned into a nightmare. Thanks for ruining our trip.
Monique Morgenrood★☆☆☆☆
Horrible service. A couple of weeks ago my partner and I went to get some advice about flights and to book our trip to Spain. The woman with the red/black glasses served us and seemed very disinterested in our needs and did not help one bit. When we got there she was the only person free to serve us and she was sitting on her phone scrolling or texting for 10mins before she even greeted us. She basically showed us the door and told us to book online because there is ‘no point’ in booking with us due to our service fee. She didn’t answer any of our questions and made us feel very unsettled about this trip. We left and did not book flights with her. I would not recommend dealing with her if you plan to go to flight centre sylvia park. We then got served by Jenna Branes at the Botany flight centre, and she really helped us and made us feel good and confident about our trip. Answered all of our questions and even told us she can help with trains and busses. We booked our flights through her the next day and were happy to pay the service fee. Very disappointed as the lady at Sylvia park underestimated us and wasted our time.
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FAQs
What is the address of Flight Centre?
Flight Centre is located at 286 Mount Wellington Highway, Sylvia Park, Auckland 1060, New Zealand
What is the phone number of Flight Centre?
You can contact Flight Centre at +64 800 614 715
How can I get to Flight Centre?
You can find directions to Flight Centre by following this map link
