Parmco

Photos

Reviews

1. Colleen Waugh ★★★★★

   Recently had to have dishwasher replaced under warranty. Delivery time was prompt. Unfortunately the dishwasher was damaged in transit. This was replaced very quickly. Was very satisfied with the service provided.

   almost 3 months ago
2. Lynette Salisbury ★★★★★

   I recently had the pleasure of dealing with Sonya at Parmco. I found her help prompt, courteous and professional. The job was done within a week. Thank you, Sonya and your team.

   almost 3 months ago
3. louise schoeman ★☆☆☆☆

   I recently had my dishwasher and oven replaced with Parmco products. Never been so disappointed! Cannot even put a normal dinner plate in dishwasher as the rotating sprayer thing is too low and catches on plates. The oven is over condensation and has only a few options. Really bad products.

   almost 7 months ago

1. Artur and Elena ★★★★☆

   This review relates to Parmco's customer service. We had an existing tilta rangehood and didn't have much choice, but to replace it with another more powerful tilta model that could fit into the existing cabinet. This was about 5 years ago and a new rangehood came with a 7 years warranty, which was really good as it now appears. We had some noise in the motor and it was replaced on the warranty, then recently we had a tilt slider plastic part broken, which was also replaced on the warranty. Their service contractor is prompt and timely, know their job, coming with required part and replacing it without delays. The only uncertainty was to fill in the warranty request form, where you don't know if you are going to be charged for a callout or not if this wasn't under the warranty. In our cases it was all covered, phew! I am satisfied with my experience.

   1 year ago
2. Jenny Hewitt ★★★★★

   I would like to thank the crew at Parmco for their assistance when we had a problem with our new PD45Slim dishwasher which after following the required steps needed a technician to come fix it. Unfortunately it seems this machine had gremlins that were unsortable. Happily PARMCO decided to offer us a full replacement and we couldnt be happier. This dishwasher is the new updated model the DW45SP. I would like to highly recommend this machine to anyone looking for a slim washer that does an excellent job of washing everything that I put in it. Its easy to keep clean and the pull out cutlery tray is the best upgrade as it allows more room in bottom tray for odd size plates etc. P.S. Its really quiet too! I LOVE IT. I'm sure it will be my next best friend in the kitchen for many years, just like our old retired one that was still alive and washing dishes loudly at 35 years old

   1 year ago
3. Margaretta Klein Ovink ★☆☆☆☆

   Whatever you do, NEVER buy from Parmco - Awful customer service and awful warranty experience. As with many others, if I could give 0 stars, I would. Oven purchased less than 2 years ago had the heating element burn out so contacted for warranty. They took 3 weeks before it was finally replaced and they chose to replace it with a reduced power heating element without letting me know. Preheating the oven now takes half an hour (for reference it used to take 10 mins) and after contacting them to let them know, they initially refused to respond to the complaint. Now after many back and forth emails they say that they think the oven works fine so they won’t fix it. Edit: forgot to mention but the person who I was dealing with was very rude and unhelpful

   almost 2 years ago

1. Ramesh Bhandari ★☆☆☆☆

   Ceramic stove is very fragile. Worst of all can’t be replaced but need to buy whole new product. Installation and delivery costs extra. Not recommended at all.

   almost 2 years ago
2. H M ★★★★☆

   Here we go: Conflicting thoughts on this review. Let me start by saying five years ago I really struggled with sorting a defective product. After awhile and tricky negotiation, we came to an agreement. Fast forward to now; I have an oven that has had a part fail after 5.5 years. I contacted Parmco, an extremely polite Parmco staff person organised a repair agent to assess and repair. Repair took a couple of weeks as repair agent busy & waited for part. Oven now working fine. I feel apprehensive that I’m going to receive a bill even though I was told it’s all covered. However, at this time, well done Parmco. Do I recommend….on this service…Yes, on past performance, No. (Four stars due to originally organising a repair agent that wasn’t in correct area and refused to return calls.) Perhaps they’ve turned a corner?

   almost 2 years ago
3. Kunkka Li ★★☆☆☆

   Not happy with the product also the service. We installed a 90cm rangehood claiming to have suction capacity 1000L. However it works really terrible with very loud noise but barely air flow. Called the service within warranty period but they refused to diagnose for free. Does recommend this brand.

   almost 3 years ago

1. D T ★☆☆☆☆

   Worst experience. If you try any warranty claim, expect comments such as we received; 'sell it on Trademe and buy another one'. We have bought a number of these appliances for our rentals. Despite the very frequent issue of missing manuals/accessories etc, we thought this is a minor concern in exchange for an alleged 5-7 years warranty. We bought an oven for our home. After unpacking, we found problems with the body of the oven. Drawer misaligned and will not close completely (Image B&C). Main door will not close without an abrupt clunk, and drop to the left. The glass on the main door sometimes fogs up with condensation. The frame is dented from the inside (only possible during assembly - Image A). We've been left to chase multiple avoidant people. They've tried every avenue of shifting the blame: *Noel Leeming damaged it (I told them that I took it home in an unopened box). *It was damaged in freight (they demanded pictures of the box to show that it had been dropped - I provided pictures of the completely undamaged box) *The installer dropped it (I provided images to prove otherwise - no external impact damage to the appliance, no gouges to our kitchen floor etc). After bringing it up with Noel Leeming (the seller), we found them to be as dismissive and as full of excuses as Parmco. Ultimately, the substandard item may not be a legitimate example of this companies overall quality, but they could at least have a minimum standard of customer service, and assist in the warranty process. They've washed their hands of our problem, and started ignoring our attempts at contact. Would actively tell people to avoid this company.

   almost 3 years ago

FAQs