Swimart Greenlane New Zealand's Pool & Spa Services

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Reviews

1. Marianne ★★★★★

   Excellent service and communication. Can highly recommend. Thank you Sanjay.

   almost 3 months ago
2. Sanjay Ram ★★★★★

   Been dealing with Sanjay in the store for the last six months. I found him very knowledgeable super helpful and my pool Balance has never been better. I would highly recommend the store good service and good people.

   almost 4 months ago
3. Sarah Williams ★★★★★

   Jared at Swimart was super helpful. Saved us heaps of time getting to the right product.

   almost 4 months ago

1. Damon Herbert ★★☆☆☆

   Pool vac needed repair. Chord needed replacing. It was replaced at a shorter length. Now it can only clean 2/3s of the pool. Texted. Phoned. No response from the cell phone number thats left to call per google search. Also had service issues with them in the past when I was needing help with my pool. Company seems ok if its something simple, like selling basic pool items. Anything more, they struggle. Recommend only using them for purchasing basic pool items.

   almost 2 years ago
2. Dabing Wang ★★★☆☆

   Big sign on the window: OPEN 7 days, then another note on the door: Sunday closed, it is confusing, isn’t it?

   almost 2 years ago
3. M C ★☆☆☆☆

   Used to be a good business who cared about their customer. Now are the most hopeless outfit ever. Such a shame. I’m forever chasing them up. All I want is a pool service on a fortnightly basis as I always had, not I’m having to follow up all the time. So poor. At the bare minimum look after your oldest clients. Basic proactive communication would be a great start. Also try to care.

   almost 3 years ago

1. Bruce Coombes ★☆☆☆☆

   Dropped off a Trident Pro pool cleaner to have new foam rollers put on as they sold me the unit and I was lead to believe they could. When I collected it the foam was not put on. Told the repair people on road not in shop…….. paid $358 for foam Plus staff are very hard to understand or maybe I was Will not use again after 15years And they are the only repair agent for Trident cleaner

   almost 3 years ago
2. Anusha Farry ★☆☆☆☆

   DO NOT USE THIS COMPANY! I was told that I needed a new pool filter - told not to swim in the pool in the meantime. Waited 2 weeks during which time, pool remained crystal clear, all chemicals tested normally. Got a quote for $3000 which seemed strange. Got a second opinion - pool filter working perfectly (as suspected). Contacted the shop, told by people there that I wasn't the first to complain, their manager had just quit. Waited 2 weeks for new manager to contact me - Mr Graham Lees. Told that he would do an investigation. Called to say that customers should always get a second opinion and not trust their work! Found that incredible. Took no responsibility for the dodgy advice and was not prepared to take it any further. Hopeless and negligent, don't waste your money or your time.

   almost 4 years ago
3. Sheryll Hoskin ★☆☆☆☆

   If they have staffing issues, then a courtesy call to customers BEFORE their pools turn green in the height of summer would be helpful. We hadn't seen our fortnightly pool man in weeks. I left a message for them prior to our pool going green . . no response. A second call and I demanded immediate action. I guess to their credit, someone did come over almost immediately, but I'm pretty disappointed that my pool got to that state in the first place. Not that impressed thus far.

   more 6 years ago

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