Hilton Brown Swimming One Tree Hill

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Reviews

1. Jacob Williams ★☆☆☆☆

   Absolutely shocking handling of a health and safety incident. During my sons swimming lesson another child had a faecal accident by the side of the pool. Instead of washing it down a nearby drain, we witnessed the staff rinse the fecal matter back into the pool. No one around the area or in the pool were informed, the area wasn’t closed off, and lessons continued as if nothing had happened. When I raised concerns, the operations manager refused a refund, wouldn’t acknowledge that the incident happened, and wouldn’t provide their health and safety procedures for dealing with this specific type of situation, essentially skirting around the issue. Our experience shows a complete lack of training and disregard for basic hygiene, especially for the “gold standard” you claim to be. I strongly advise parents to take their children elsewhere.

   almost 4 months ago
2. Pretty Wise ★★★★★

   I totally have to change my review after attending my first class, previously I had reviewed based on the wait list being so long and was told it would be only 2 weeks when it was closer too 6-7 weeks! This sucks because I was keen to get him swimming sooner and would have done so via other means. But the class today was actually beyond my expectations. The swim teacher was positive engaged and very clear with what she wanted us to do the babies were all super cute and happy the entire time. It’s more about getting them comfortable in water and I think it was more then I expected even I was having fun

   almost 5 months ago
3. Ma Sara ★★☆☆☆

   I wouldn’t say it was the worst experience, but it definitely wasn’t a good one either. Although each session is 25 minutes, I noticed that at times the tutor wasn’t fully focused during the lesson. Some children received more attention and time, while others—despite being in the same level group—were overlooked. Additionally, one parent mentioned that if their child was sick and later had their period within the same month, only one makeup class was allowed. Given these limitations, opting out may be the most practical choice.

   almost 9 months ago

1. Lucy ★★★★★

   Our baby used to do swimming lessons here and we loved it! The staff and teachers are always super friendly and helpful. Alisa was our favourite teacher, she’s so patient and really great at teaching little ones. The place is clean and pools are designed just for kids. Free parking is a big bonus too! Unfortunately, we had to switch to another branch because of our relocation, but I absolutely recommend this place to everyone!

   almost 11 months ago
2. D W ★★★★★

   How busy Hilton Brown swimming is says it all . For years I have watched my grandkids become great swimmers there . And the staff are very friendly and professional too.

   almost 3 years ago
3. jr nanai ★★★★★

   Great experience taking my toddler twins here. Great staff who accommodate all cultures and ethnicities. I like that their staff range in all ages. Great activities and songs to help the babies learn certain situations.

   almost 3 years ago

1. Chloé De Waele ★★★★★

   Every one is so nice. My 4 year old loves coming here. 2 months ago when we started he couldn't swim and would hate getting his face wet. He can now swim without support and loves dunking his face under the water. And at no point was he pushed to do anything he didn't want to. All the instructors are always friendly and patient and only going as far as he was willing to go.

   almost 3 years ago
2. Rose Mitchell ★★★★★

   Fantastic teachers, especially Ingrid who takes the baby classes. Make up classes are great for illness and holidays. Highly recommend swimming as an activity for your LO

   almost 3 years ago
3. Lily Du ★★★★★

   I take my baby for her 3-6month free tadpole classes here and it is such an awesome experience for both of us. Her teacher is great and she seems to be having fun and gaining valuable skills. These funded lessons are just awesome! I recommend anyone expecting a baby to sign up as soon as they are born as the waitlist is understandably very long.

   almost 3 years ago

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