📍 137 Great South Road, Greenlane, Auckland 1051, New Zealand
📍 Address: 137 Great South Road, Greenlane, Auckland 1051, New Zealand
📞 Phone: +64 9 520 0742
🌐 Website: repco.co.nz
Izaiah was really efficient and super helpful, knew his stuff re refilling air con options and also replaced my battery in my car key. Highly recommend for excellent customer service.
Had a great experience at Repco Greenlane. In fact the Sales Associate (Vaughan) approached me on the floor asking if I needed help, (which I did). He advised me honestly and candidly with confidence. He was also super friendly. Thank you Repco.
Big thank you to Izaiah at Repco Greenlane! I don’t know much about cars and needed to get AdBlue for my Audi Q7. He gave me great advice and even helped me pour it into the tank, as I couldn’t manage the 10L myself. Really friendly and patient service — much appreciated! (And sorry if I didn’t spell your name correctly!)
I bought an air compressor from Repco and it failed in under 48 hours. I returned it with the receipt, original box, and all components. I was calm and respectful, and the team was friendly at first while they checked the unit and spoke to a manager. Things changed when one staff member said that because it was a clearance item, I wasn’t entitled to a refund or return and that an exchange was the “best he could do.” I declined an exchange (the quality was poor) and asked for a refund. The tone quickly became aggressive the situation quickly escalated with four employees surrounding me at the counter, talking over me, insisting that because it was a clearance item I had no right to a refund. I was told by an employee that it was up to him whether I got a refund, and that by walking into the store I’d effectively agreed that clearance items have no warranty or returns, which is not how the NZ Consumer Guarantees Act works. Another staff member even said, “You’re not getting a refund. Just walk out, bro.” Only after I calmly referenced the Consumer Guarantees Act did another team member step in, de-escalate, and process the refund. I appreciate that person’s help, but it should never have required arguing basic consumer rights to get a remedy for a product that failed within 48 hours. Repco: please train your staff on the CGA and customer service. This was a disappointing and unnecessary experience. I rarely leave reviews, but this one was warranted. I also have a video of the incident for reference.
My wipers got damaged during the wet winter. As someone who doesn’t know much about cars, I was really lucky to get help from Shay and Peter. They were super friendly, professional, and very patient in explaining the different options and helping me pick the right one. They also helped with the installation, which gave me total peace of mind. Really grateful for their help and awesome service. Highly recommend this place to everyone!
I required a new bulb so took it to Repco Greenlane and was given a replacement, and told to keep my receipt if it wasn't the right one. The bulb wasn't bright enough and failed the warrant so took it back to be told that the manager/supervisor wouldn't accept returns as there was nothing wrong with the part. I was offered to try another more expensive one, obviously at my risk, which I declined. This was for a work vehicle - my work time and money have been wasted, and I still have to source another solution and get my warrant.
Come here often as it was close by. Jess served me today, she was very friendly and engaging with all her customers. Top notch customer service! Thanks Jess
Came in regarding my pressure washer foam cannon attachment. Been looking for so many days on the web, was helped by JED the ASM in 2 minutes and sorts it all out! Amazing service, no grudges or anything, went above and beyond by researching too!! Thanks Jed!!
The place needs a bit of organisation to help people find the products they are after easily. I guess they are short staffed so no one can quickly greet you as you enter and ask what you need. Otherwise, I found what I needed when I went to the actual pay counter.
Repco has always been my go-to for all things automotive. The Greenlane branch is really handy and must be one of the few centrally located automotive retailers in Auckland. The staff are very knowledgeable and helpful, and the prices are competitive. Get involved! Hamish Dorrington Kakapo Business Sales
Repco Greenlane is located at 137 Great South Road, Greenlane, Auckland 1051, New Zealand
You can contact Repco Greenlane at +64 9 520 0742
You can find directions to Repco Greenlane by following this map link
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