Electrolux (NZ) T/A Electrolux Home Products Division

Photos

Reviews

1. Anon Amas ★☆☆☆☆

   Super poor warranty experience. 2 months and counting to get some filters sorted on a brand new $1600 rangehood after the coating peeled off. An apparent IT issue loading a part number that 4 weeks on is still an issue vs sorting out the customer. Been buying Electrolux for 25 years and it's lucky their products are reliable, especially given this first warranty experience.

   almost 10 months ago
2. Mike Keech ★☆☆☆☆

   Consider any other brand for your washing machine. Zero customer care beyond your purchase, pushes back to their contracted Service Repairers - refuses to talk to customer - avoid using the provider located in Mt Wellington.

   1 year ago
3. Della McConnochie ★☆☆☆☆

   Absolutely useless 3 year old westinghouse stove rusting under the element pans offered no help or solution poor design as unable get access plus never should have rusted didn't show any interest in looking at it to offer any help

   almost 2 years ago

1. U Tee ★☆☆☆☆

   Understaffed n overworked no incentive that's why so many have left have too look after the workers or mor me Wil leave

   almost 2 years ago
2. Andrew Smith ★☆☆☆☆

   Bought the top of the line range hood. It was faulty out of the box. They sent a repairman over and now it’s gonna be 3 weeks waiting for a part. Almost failed the final council inspection on the build. Pretty bad experience.

   almost 4 years ago
3. Lindy Alderton ★☆☆☆☆

   I was informed by a serviceman that my 5 year old Electrolux oven *which cost $3500 at Harvey Norman) is irrepairable. The door hinges are no longer being manufactured. To ensure the oven maintains it heat I have to 'bungy cord' it I have been dealing with Olivia through the customer care phone line and via email.It is extremely difficult to reach Olivia or to get any help on how to proceed. Olivia confirmed last week that the oven was essentially obsolete and would need replacing. She stated that she would email through a replacement offer the following day. This did not eventuate. I am still having to chase and badger for a resolution to this issue. Is it reasonable that an oven of this value only gives you 5 years service?

   almost 5 years ago

1. Jessica ★☆☆☆☆

   Absolutely appauled by the rude attitude at customer care. Needed replacement parts for my machine which has had parts break every year to the point I had to tape the handle on. $850.00 vaccume from Briscoes. It's under full warranty. They are trying every way to make it hard. Every time I talk to a them there is a new excuse. Now they are blaming me for misuse and won't reply to emails or let me speak to another manager. I would not buy their products ever again.

   more 6 years ago

FAQs