📍 26 Morrow Street, Newmarket, Auckland
📍 Address: 26 Morrow Street, Newmarket, Auckland 1023, New Zealand
📞 Phone: +64 9 522 8375
🌐 Website: kitchenthings.co.nz
Excellent service from Chris, we ended up going back there to order appliances after shopping round. Good after-sales service too.
Shaun did an awesome job meeting our requests, he listened and came up with some great out of the box options. He followed up, checked in during the decision making process. Being new in NZ, the offers are endless so having someone navigate you through the jungle of kitchen appliances was so helpful. Part of why I bought at Kitchen things in the end is thanks to Shaun.
Ordered an Asko washing machine on the 5th Oct and was assured stock was available and I could expect delivery within the week. Turns out their stock control is rubbish and nearly three weeks later I am still waiting. Apart from the frustration of not having the use of the machine as promised, Kitchen Things are not proactive with communication. I have had to chase them every few days to get information about the status of the order, no one from the management team ever fronts with an explanation or apology, they just hide behind sales staff. No attempt to put things right, just a collective shrug of the shoulders. We had the same experience with Kitchen Things three months ago when we bought a Smeg oven so I should really have known better than to try again. I've learnt my lesson now.
The complete experience with Kitchen Things Newmarket has been flawless we have been customers for the last 7 years and the service and support we received have never been less than perfect. I recommend this store. With their help everything we have renovated has been flawless and seamless. Any issues even if they were not kitchen things issues have been resolved in a manner above and beyond expectations.
I recently had an exceptional experience with Kitchen Thing New Market, and I feel compelled to share my gratitude, especially towards Mark for his outstanding service. During a particularly hot summer, my refrigerator broke down unexpectedly, and I was in dire need of a quick replacement. Upon reaching out to New Market Kitchen, Mark was incredibly helpful in selecting a refrigerator model that was available for the fastest delivery. His prompt and efficient service ensured that my new refrigerator was delivered within just two days, preventing my food from spoiling in the heat. I am deeply thankful to Mark for his help during this stressful time. Moreover, the delivery team deserves a special mention for their friendliness and professionalism. They managed to carry and install the bulky refrigerator with ease and even took care of the packaging, which was a significant convenience for me. Dealing with the disposal of large appliance boxes can be quite troublesome, but their service made the entire process hassle-free. I am immensely appreciative of the efficient and courteous service provided by Kitchen Thing New Market and its staff. They truly went above and beyond, making this experience seamless and stress-free. A big thank you to Mark and the delivery team!"
Great service with proficiency. Thanks for the worry-free warranty service today. Will definitely come back for more shopping.
Paid in full for two ovens which were to be delivered within the week. Within the week became impossible for them but that was forgivable. First delivery was cancelled just before they were due to arrive (of course I had nothing else to do that day) and second delivery hasn’t arrived and no acknowledgment two days later! Extremely disappointing.
Don't be fooled by the showroom, sales are made and then it is the owners responsibility to sort everything else after this. Spent hours of my life dealing with these people which I will never get back. Had a sub zero fridge delivered which was leaking water on turning on (day one!!), kitchen things wash there hands of it and say it is the suppliers issue. Supplier says it is a kitchen thing issue and they cant talk to me about it. Customer (Me) is stuck in the middle with a flooded kitchen. Given an asko lpg hob instead of a natural gas hob, once again my job to sort out and I have to pick it up myself from other end of town despite it being 1 week later than they said it would arrive and me paying for delivery. Ordered a miele dishwasher 1 year in advance, told it hadn't arrived yet, then point out the order date was one year ago and was told it can't be delivered due to "tax and ird rules". Out of $60k spent here I didn't have a single product that didn't have a problem, kitchen things was no help sorting anything out. Common excuse given is that it is "covid times" but this doesn't stop a company standing by a product and sorting out problems, none of my problems were covid related, all were service related. Honestly just consider a more reputable dealer.
• One Year New Miele integrated dishwasher broke down on Monday 27th of September, Error Code Fault F84. • We Lodged a service call online on the same date and was told the technician will be on site on Wednesday 13th of October. • The Technician attended the job and told me that the motherboard is broken they do not have the parts in either New Zealand or Australia !!! The part is on back order from Germany due to arrive in Australia on 4th of November. • Advised by your store manager the part will arrive in NZ on 16th of Nov on 27th of Oct. • Emailed your store manager for update and asking/begging her if they can prebook the technican to attend the repair job given the long waiting time for service on 3rd of Nov • Emailed your store manager for a follow up on 13th of Nov • Just got phone call from Miele that they can attend my job on 3rd of Dec!!! Two months plus without a working dishwahser, go figure what kind of service you will receive from both Kitchen Things and Miele if there is a problem with your appliance.
Really good. Awesome workers that were very helpful
Kitchen Things Newmarket is located at 26 Morrow Street, Newmarket, Auckland 1023, New Zealand
You can contact Kitchen Things Newmarket at +64 9 522 8375
You can find directions to Kitchen Things Newmarket by following this map link
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