FedEx Station

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Reviews

1. Jay Patel ★☆☆☆☆

   These people do not have any customer experience and are unhelpful. They have a glorified answering machine which constantly cuts you off or cant transfer calls and make you wait 15 minutes or more, and to dial again is another mission to hear all their jargon again and again!!!!. They want your money and storage fees... that's it they don't care who you are! how sad...

   almost 4 months ago
2. Hori Robson ★★★★★

   My Partner been waiting for her parcel he said he was here I'm her husband he wasn't so she had to pay another 500dollars just to get it right an still not here everybody knows where Wakefield hospital we just down by it showed map an still couldn't work it out all the other couriers know where our address is I don't no about fedex couriers Omg Dum driver

   almost 8 months ago
3. David Cameron ★☆☆☆☆

   It only took me 2 days to figure out how to send a return package I had received that was already ticketed. Customer service was no help day 1 and couldn’t explain how I could send it. I even checked with nz couriers who are the agent for fed ex where I live, but they needed a tgrx number from FedEx which they couldn’t tell me what it was nor where to get one. I ended up figuring out myself that I had to create an account with FedEx and then couldn’t even book the pickup online because you can only book unticketed items. So called again and finally got a pickup booked through customer service. It’s like FedEx decided to open the most barebones courier service possible in nz just to make a little extra money and then hired people with no experience and didn’t train them at all. I would never use FedEx/TNT in nz out of my own free will.

   1 year ago

1. Madison Parrott ★☆☆☆☆

   The other reviews say it all. :/ I had a scheduled pick up, and when no one showed up I called to see what was going on. APPARENTLY I was supposed to get an email I never received directing me to book with a 3rd party?? But it says noting of the kind when I look at my portal online. I still haven’t gotten said email and when I called again I was told to wait an hour. For an email. Okay.

   almost 2 years ago
2. Rachel Skeates ★☆☆☆☆

   I’ve never had quite such poor customer service and communication. They did not try to contact me or the sender when my two shipments were held up for two weeks in customs. I left three phone messages with no reply. They finally got back to one of my emails, then went silent again despite three follow up emails from my side. When I made a formal complaint via the website after the shipments arrived with damage and a missing item - I received one generic reply then no response to my multiple follow up emails even three weeks later. Incredible huh!

   almost 2 years ago
3. Nom ★☆☆☆☆

   I waited two months + 1 day for two packages to come through, one eventually came through. The other got sent back and they did not refund shipping. Neither of these packages were for me, they just got shipped to my address on behalf of two other people. Fedex is often not contactable, unreliable and totally unprofessional in terms of contact. Their service desk doesn't appear to be based locally. Go with another company that takes package delivery seriously.

   almost 3 years ago

1. Luxury Revamped ★☆☆☆☆

   If there is a zero star, I would select that. I am so appalled by their service. So frustrated and not happy. I have shipments that require custom clearance, and Fedex doesn’t even notify you that they needed something from you. My shipment stayed in their depot for 12 days! If I hadn’t contacted them, I wouldn’t have heard from them. (and it is not even easy to contact them, you have to do several clicks before you can find their contact detaisl!) And it took them forever to return the call. Lack of communication and slow response time just make my experience all the more terrible. I could go on and on and on. I ship almost every day evey week and it looks like their service wouldn’t improve. I just requested my supplier to shift to a different courier service.

   almost 3 years ago
2. Dylan Thomas ★☆☆☆☆

   Terrible customer service. Paid $2000Aud to frieght a package from Perth to Wellington New Zealand in which I was sold on it taking 5days to get here and be cleared from customs. It’s now been 14days and still I’m waiting. I paid a lot of money for the time frame they sold me. I feel robbed. Will never use FedEx again.

   almost 3 years ago
3. roy rosenberg ★☆☆☆☆

   Stay away from FedEx: I am an administration officer in a foreign Embassy in Wellington. If you will give FedEx your credit card details, be prepared to be charged double than the prices in the estimations they provide. also be prepared that they will take some "extras" from your credit card months after you actually overpaid for your shipment. to conclude this outrage, you got absolutely nothing to do about it as their customer service means nothing. You have been warned. Don't say you didn't know. Roy

   almost 3 years ago

1. Sasi G ★☆☆☆☆

   ***Highly not recommended*** Parcel departure country held the parcel at FedEx facilities for 12 days without any communication on why it’s not being shipped; contacted call centres they had no details and promised to call back with information required to clear the package which never happened. Auckland FedEx clearance team were calling me several saying they would like to charge me fee as the package was subject to inspection by MPIE; each time they call they say parcel was already in NZ and due to be inspected while the tracking site shows the parcel hasn’t even cleared the origin country. After a great delay and without any communication finally the package cleared origin country. Parcel arrived and after repeated follow up emails ; each time the reply I have is they add a neDistribution group email as response without actually responding to my query regarding clearance. Finally after they took their time and cleared the parcel to Wellington which is the delivery address. The Local delivery guy picked up the parcel in the morning and dropped the parcel at back at the Rongotai station by afternoon station with remarks as “ Customer not available or business closed” when I was very much at delivery address, the main door was open as we had guests, the driver didn’t call or leave any call back card. Fearing of tamper and stealing of the package I rushed to the facility before closing and took the in person. ***Highly not recommended*** Highly Recommend FedEx for jobs if someone’s looking for work and get paid for not working.

   almost 3 years ago

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