THE BATH STUDIO LTD. (Showers, Vanities, Tiles & Bathroom store)

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Reviews

1. Jedediah J ★☆☆☆☆

   I always support local businesses and I always give out good reviews but this place is an absolute disgrace! Terrible customer service and poor quality products. I truly hope the owners make a change. The lack of accountability and arrogance from the staff here is shocking. They will partially deliver goods and then have the audacity to say its not their fault. Nor provide any solutions or refund or alternatives.

   almost 6 months ago
2. Sarah Munro ★☆☆☆☆

   DO NOT BUY FROM THIS COMPANY. Over charged us, then gave us a store credit instead of a refund which I had to chase for 4 months! Was missing a hot water hose from a tap and they had the audacity to tell us it's our problem and we should have checked the sealed box! They also delivered us broken and wrong products. Absolutely terrible place to deal with. We purchased 2 bathrooms worth of stuff and 1 of them was fully tiled! So spend decent money at this company.

   almost 8 months ago
3. Kay S ★★★★★

   I have bought quite a number of items over the past few months off Jag whilst renovating our commercial premises which are located nearby. I can't express enough what incredible service I received. There were a couple of issues with items I bought which Jag immediately addressed and put right. He even fixed a faulty item for me that I had purchased from another business, when I went to buy a replacement product from him. As such I continued to buy goods from him as our renovation progressed because I knew I could trust him. I was in there so often we were on first name terms and I like that. He's a good guy, stands by his products and is a real asset to his company. I wouldn't hesitate to recommend the business while Jag's at the helm!

   1 year ago

1. Kamal Prakash ★☆☆☆☆

   Wouldn't recommend. Went back to return an item and the owner said he had previously told me that what I bought would not work. (Why on earth would I buy it if the owner told me it wouldn't work. ) anyways he finally agreed to refund me. Then after he said the item box has been opened with a knife and has left knife marks on the box so he cannot refund.

   almost 2 years ago
2. Smitty ★☆☆☆☆

   Really unpleasant retail staff named Jagroop, totally arrogant. I asked for a sealed box for a new product, Jagroop straightaway refused to give me a sealed box and said all the products they sell are in an "unsealed box". Post that, he opened the box and took a small accessory hose out and said "oh this is extra, i can't give this away" and kept the apparently "extra" pipe aside (note that this small accessory hose was in the box). I am puzzled how this guy gets away with that kinda attitude. Anyway, if you have an option, go somewhere else to buy

   almost 2 years ago
3. Hayden D'Silva ★☆☆☆☆

   Mid products, the black tap’s paint wears out within a year, extremely poor customer service as I got a rude vibe attitude from the guy working there.

   almost 2 years ago

1. NZ Moonlight ★★☆☆☆

   This store has fairly good tile collections at reasonable price, but ZERO customer services. Damn, you lost a big potential buyer.

   almost 3 years ago
2. khadija khuwaja ★☆☆☆☆

   Not a good experience. Water splashes out of the flush toilet. We asked to resolve the issue but they did.not even agree that toilet flush is faulty. Not even sending their plumber to.check. even though we tried to fix by our plumber. But facing the same issue as their product is faulty which they are not accepting. Think before buy as they are not going to resolve issue.

   almost 3 years ago

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