Auckland Medical Specialists

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Reviews

1. Rachael ★★★★★

   I have to be honest, I am genuinely shocked by these reviews. I have been seeing Dr Roz Hill for years now and credit her with helping me achieve a somewhat functional life. In my experience, she has always been kind, professional, and knowledgeable. She was also lovely with my whānau and included them in my care when I was very unwell. As for Liz at reception, a tad blunt (like myself), but she's always been friendly, helpful, and promptly gets back to me.

   almost 10 months ago
2. lauren whelligan ★★★★★

   The moment I met Dr Sasikumar she instantly put me at ease with her gentle and caring manner. She was incredibly thorough and explained a complex situation in ways I could understand. I cannot thank her enough for her professionalism, knowledge & persistence in finding a positive outcome for me.

   almost 11 months ago
3. Aimee Dang ★★☆☆☆

   Sharing my experience so others can be aware that the receptionist Liz is extremely rude and unhelpful. I was overseas and needed a booking confirmed due to the long wait times so asked my sister to book for me. This wasn’t allowed for whatever reason and that is fine but the way this was handled is unacceptable. Liz also cuts off all my sentences. Very surprising that she is still working here despite the many low starred reviews regarding her attitude. This shows how much management cares about their client as the reception is the face / first impression of the clinic. I went in not confident of the service that I would receive but gave as extra star and Dr Rosamund is very thorough and professional. Please do something about the receptionist for your future clients if you care.

   1 year ago

1. Erica Lasham ★☆☆☆☆

   The reviews about the receptionist are true! I was greated by a young 30'sh woman who was very unprofessional. I asked her if she wanted a copy of my pre approval and her response could have been much more polite.

   1 year ago
2. Catalina Aspinall ★★★★★

   Dr Yap has been an amazing, caring, and experienced paediatrician for our son. We've always had an excellent experience over the past few years. Thank you!

   almost 2 years ago
3. Paul Strong ★★★★★

   Had an appointment yesterday to see Dr Dean Kilfoyle for a Nerve Study a very nice and friendly man, which cannot be said for the women I spoke to a week before to arrange my appointment who was rude uncaring and when I said I was in extreme pain rudly pointed out we see lots of people in extreme pain which is not what you want to hear, almost sounds like the same person other people have mentioned, if so she is way over due looking for a new job. But over all excellent service and a very nice young lady on reception.

   almost 2 years ago

1. Hinewai Clarke ★★☆☆☆

   The receptionist Liz is problematic, negating arrangements made between clients and other reception staff before speaking to that staff member. Shel expect a response to a text within two hours and if not will call you. I’ve previously placed feedback about interactions with this staff member.. basically what ive been instructed to do by someone else is wrong and she has rung me the day before to change the arrangement. Its unnecessary when you have been being seen by this office for years the appointments cost the same and have always been paid the same. They over complicate the process. We just want to get to the treatment and streamline the admin please! If the insurance company has looked at the treatment plan and said yes. That is all the pre approval you need Liz. If the appointments need to be pre-paid then dont take a month to send us the quote to get it paid. Minimal assistance and minimal email response with this office.

   almost 2 years ago
2. Carl ★☆☆☆☆

   Would not recommend to anyone. Complete lack of general care and professionalism shown through my dealings with Dr Mark Simpson and others involved with my case. I have been blatantly lied to on multiple occasions regarding my case and regarding work/efforts that have been promised to be done on my case. It has taken months of multiple phone calls following up trying to get answers, being told over and over again “we don’t have any record of what you’re asking about…oh wait, it is here”, to “oh, I thought that was done already, please wait another week or two, we’ll follow up now and either we or the other party involved will be in contact with you (etc)”. To then find that nothing has been done at all after I finally got in contact with the other parties that they were meant to be liaising with. Especially concerning/ disappointing when he is well aware of how crucial it is for these things to be taken care of for me to be able to return to work.

   almost 2 years ago
3. nan wang ★☆☆☆☆

   really bad experience. Rude receptionist. We booked appointment 3 months ago but been canceled by no reason one day piror to appointment. We have wait to next appointment in 3 months again. Not recommend

   almost 3 years ago

1. J H C ★★★★☆

   Great and professional service from the doctors but receptionist is way too serious and very old school. A good chance that your first impression on the visit could be adversely impacted. As Auckland is short of Neurological specialists, guess we just have to put up with this. Handy location, sufficient parking spaces. As it is nearby school, expect terrible traffic congestions during peak hours. Before 9am and after 230pm. They also send you a copy of doctors note afterwards which is a nice rough and keeping things transparent. Would recommend this place if one looks beyond the receptionist.

   more 6 years ago

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