West Harbour Medical Centre

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Reviews

1. Summer Fox ★☆☆☆☆

   I have been a patient at this clinic for years and never had an issue until owners changed. The male drs here are great but I’ve seen Dr Alka Kheterpal twice now (The only female GP) and left both times feeling spoken over and not listened to. Today was my second time seeing this GP as she was the only one available when I needed to be seen and I’m extremely disappointed with her professionalism and will to help her patients. I arrived early to my appointment and was seen 15mins late which I didn’t say anything about initially because I understand sometimes they can run behind due to other patients. My whole appointment she spoke over me not letting me answer her questions properly or explain anything before she would repeat the same question as I’m trying to answer it. She then proceeded to brush past most of what I was trying to explain to her and rush me out I had hardly been in the room with her for about 20mins and she barely put any effort into helping me with my issue. Just before I was on my way out I tried to ask if I could still pick up a prescription which the pharmacy didn’t have in stock the last time i had been, which she proceeded to aggressively cut me off saying she doesn’t have time for anything else which is when I brought up her seeing me late and that I was just asking a quick question and not bringing up another medical issue. She then got very rude and defensive and tried to argue with me even though I was more than aware of my time spent in there and how late I was seen. If patients are sent away for being 15mins late why is my time as a PAYING CLIENT not valued the same. This shouldn’t be made into an issue for your clients and I have left feeling unheard, disrespected and now needing to find a new clinic despite being a client since I was young and never having any issues with the previous owners and drs. Dr Alka Kheterpal you need to be more aware of the value of other people’s time, not just your own and if there are any issues handle it with more respect/grace and LISTEN to the feedback you’re getting so that nobody else has to go through this again.

   almost 5 months ago
2. Michael Burke ★★★★★

   I have been a patient of the surgery from the day it opened, and there have been many changes in the last couple of years, but still some familiar faces that are there. The reception and nursing staff are exceptional as are the Doctors. The fee's in my opinion are very reasonable in comparison to other practices in the Auckland area.

   almost 6 months ago
3. Evy Halim ★★★★★

   Scheduling for appointment was easy, emails responded almost immediately. Super friendly medical staff. Nurse took the time to explain the test I was about to take clearly. The entire experience at the clinic was fantastic !

   almost 6 months ago

1. Heta Upadhyay ★★★★★

   I had an excellent experience at West Harbour Medical Centre. The staff are incredibly professional, caring, and attentive. The doctors took the time to listen to my concerns and provided clear explanations. The clinic is clean, well-organised, and runs efficiently. Very happy to be enrolled here!

   almost 6 months ago
2. Paul Leadbetter ★★★★★

   The West Harbour Medical Centre is a professional general practice surgery that looks after its patients. The service is friendly and warm and I trust my Doctor with my health. Appointments are easy to get, you can even book online. Highly recommended.

   almost 6 months ago
3. Kate Nicole Lawrie ★★★★★

   Excellent doctors and excellent service. Pleasant staff and smooth appointment process. Quite happy with them ))

   almost 2 years ago

1. Kim Axmann ★★★★★

   Have been a patient here for many years, the service is and always has been excellent, i can not speak highly enough of this practice. Shirley you are amazing. Dr Anna, Dr lilly, Dr Haggo You are brilliant Doctors, and have been with me through thick and thin Thank you for your service

   almost 3 years ago
2. Caleb Seadon ★★★★★

   I've been coming here for a number of years, and everyone at this practice truly cares about their patients. Dr Haggo is very knowledgeable and takes the time to understand you and explain in detail your issue and the a treatment plan. Also very affordable. I am blessed to be a patient here.

   almost 5 years ago
3. Rose Patel ★★★★★

   Recently moved to this clinic. Dr. Phillip Haggo is the best Doctor. And Shirley, the receptionist, is the best too. Exceptional service. Very impressed with my first appointment at this clinic. Treated like a family member.

   almost 5 years ago

1. shaheed brown ★★★★★

   What great service! Completed a Blood test and received a phone call from Sharon with results a few days later. Also impressed by the thoroughness of Dr Haggo and Shirley at Reception made me feel very welcome as a first time patient.

   more 6 years ago

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