White Cross - St Lukes

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Reviews

1. JulinaOnYT ★★★★★

   Although the wait times can be bothersome, all the staff are amazing. My children and I have often been treated by Dr. Siu; he is really thorough. Always come away feeling satisfied to be a patient to the team here.

   almost 3 months ago
2. Ronald T. Raharjo ★★★★★

   Surprisingly fast emergency service, I was lucky the queue was not long. It took me about 1 hr 15 min to be checked in by Nurse Meredith then seen by Dr Matthew Siu. They were both efficient and to the point. Went to x-ray for an injured foot. The radiology technician, Shahla, was very friendly and professional. Now I’m waiting for confirmation from the radiologist, but so far the Dr was confident it is just a sprain. Time will tell. Receptionist Linda was good, and clear with her instructions.

   almost 3 months ago
3. Meg Anderson ★★★★★

   I would like to personally thank my doctor here Alia-Al Beer. I’d been feeling unwell for weeks and had already been through all manner of tests, with no visible signs of illness. She retook a swab of my throat and finally after weeks of nothing I got a diagnosis and was able to get treatment. Without her thoroughness and belief in my distress I would still be left thinking I was going crazy. With all my heart Thankyou! Aside from that lovely team, seen quickly and felt taken seriously.

   almost 4 months ago

1. Emmy ★★★★★

   Huge thank you to Dr. Al-Beer for being so knowledgeable, kind, and attentive. She quickly recognised an issue that I don’t think many doctors would have picked up so early, and catching it when she did has likely saved me a lot of trouble down the line. I’m very grateful to say the least! I was worth paying the $$$ casual rate lol

   almost 4 months ago
2. Howie D ★★★★★

   I visited White Cross - St Lukes on the 12th Sept. From the time I arrived, everything was perfect. Sue at the front desk greeted me with a smile & was very friendly & helpful. The nurse was great & Dr Brandon Tsang was excellent. They went over my issues with "a fine tooth comb" and I walked out highly satisfied and pleased with the treatment I was given. From walking in to leaving, it would have only been 45 min to an hour max. Great work White Cross - St Lukes!! 10/10.

   almost 6 months ago
3. Heather Lai ★★★★☆

   We were in Auckland on holiday when our young child became unwell on Sunday morning. We were lucky to be staying close to the clinic, and we were seen first by a triage nurse and then a very empathetic and efficient GP. We waited for over 1½ hours to see the Dr which wasn't too bad considering the steady stream of patients coming in, and how bad waiting times are other places we have experienced. I was impressed with the professionalism of the staff, the efficiency of the service and the overall layout of the clinic. Thanks team for seeing us, you are doing a fantastic job!

   almost 2 years ago

1. Jade Z ★☆☆☆☆

   White cross website indicated the clinic was open today (with shorter hours) but upon arrival (at opening time), we were told that there are no doctors at all and the clinic was shut. It wasn’t an unforeseen situation as the practice manager ( who arrived after the scheduled opening time) told us the drs were relocated to the ascot clinic. So they knew ahead of time that this was happening. This should have been communicated ahead of time, updated this on the white cross website so we didn’t have to drag 2 young kids up in the freezing cold for nothing! This is not criticism towards the doctors at all, who have been very helpful when we’ve seen them in the past, but at management who have clearly fallen short.

   almost 2 years ago
2. Lily Cleary ★★★★★

   Dr Catherine Bolton is AMAZING. So kind and funny and made me feel super at ease, considering the diabolical medical emergency I was dealing with. Lovely staff, glad to know I can come here and be dealt with efficiently and thoroughly.

   almost 2 years ago
3. Anuska Laus ★★★★★

   Fabulous AnE, Dr Matthew Siu was so very thorough and caring. He explained my injury. Bedside manner was fabulous. Very approachable. Reception were attentive and kind. 10/10

   almost 2 years ago

1. Cal Primo ★☆☆☆☆

   Waited outside with a growing line of sick people for half an hour waiting for them to open at 8 AM as advertised. Nobody showed up. After taking pity on us standing out in the sun (no seats if you're dying), the nice nurse from Mercy Radiology came over and informed us, "They're closed today." What?? Why? "Staffing issues." Right, couldn't put a sign on the door to let people know? Complete lack of compassion for people who are ill (not me). White Cross: you aren't a cafe or some optional business but are supposed to provide what could be a life saving service to people. We understand if you can't open because of staffing issues but AT LEAST PUT A SIGN UP so people can go elsewhere. You demonstrated an absolute lack of compassion or care here.

   almost 3 years ago

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