IAG New Zealand

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Reviews

1. Jafar K ★☆☆☆☆

   I don’t recommend this company. Had many issues over 5 years. I felt like paying money for No service when you need it. They also dropped my car insurance value from $8000 to $6500 without my permission. I believe good companies would let you know by email or phone not sending a bunch of paper by post. The question is why you can’t have a direct and clear communication with your customers?!

   almost 4 months ago
2. Dylan Lambert ★☆☆☆☆

   I wouldnt recommend using IAG for anything. I had car and contents with them for 8 years, I missed one month of payments and they cancelled my policy, no opportunity for reinstatement, no retention, just see you later and off you go. Absolute spit in the face to a loyal customer, makes me sick tbh. Will never use IAG products again and warn anyone to use them especially in the tough economic climate we're in.

   almost 4 months ago
3. Dying Reviews ★☆☆☆☆

   Very difficult and slow to deal with, they make it sound easy but it is not. They need to approach this with compassion and understanding. Families could do without this hassle.

   almost 6 months ago

1. Sarah Hughes ★☆☆☆☆

   Terrible experience. Switched our home and contents to IAG under Westpac. Still waiting months after submitting a claim for damaged contents to see any action and just going round and round in circles with long delays, passed from one person to the next. Stay away. Last time submitted contents claim through our broker previously, zero problems or hassles. Response from IAG - we’re sorry please contact the team. Contact the team about what may I ask? To join the circus again?!…I'm good thanks.

   1 year ago
2. Linda Turner ★☆☆☆☆

   Do not use IAG for any type of house insurance or house build insurance. We are still waiting after 2 years and 3 month to know why they won’t settle our claim and pay us out. They simply keep dragging us through meetings and making us incur huge expenses for subject matter experts, QS and legal fee’s yet will not tell us what the problem is. After 6 months they agreed there was a claim, yet won’t settle and won’t say why! We are now spending huge money on discovery for a JSC, and have now agreed to a mediation as the JSC is not till August, but all this is bankrupting us, and as the meeting we have had with them have no outcome and they bring people who have no skills to understand the situation, am sure mediation will only lead to court. Has cost us over 50k so far for a 300,000 claim!!! Doubt we will get any of that back. If we go to court costs blow out further. Be very careful if you chose these guys their MO is to delay delay ask for extension after extension, being disruptive and unqualified people to meetings, just to drain you of all your funds so you run out of money and can not proceed, then they don’t need to settle!!! .This should be illegal, but they somehow manage to get away with leaving us in a half built home for over a year, with no kitchen, walls half pained, no wardrobe’s, no curtains, and outside still a building site, and they think that is okay. Worst experience of my life and worse decision ever using this company. DONT USE THEM NO MATTER WHAT!!! This is my kitchen!! And they think it is okay to leave us like this for another 6 month minimum! Read the other reviews of other people and thier delays, wish I had before we insured with them!

   1 year ago
3. Ace ★☆☆☆☆

   AVOID AT ALL COSTS! SCAMMERS! The claim went to IAG from ASB. The person to who the claim was assigned, left the company and it went nowhere. We were told this months later. Their response was they believed they dealt with the claim in a timely manner. What a joke. Another claim - they confirmed it wasn't paid yet, in writing via email. Called later, and they conveniently said it was paid and was included in a previous cash settlement. If you are claiming multiple items, they reimburse you (if you get that far) with NO breakdown. You have no idea what the amount is for, and you can't check if anything has been missed. They don't even confirm when reimbursement has been made - you just have to keep checking your bank account. It is unbelievably shady. I also claimed two laptops that were flood damaged. Said we wanted cash, as we didn't know what we wanted to purchase yet. We have a flood-damaged home, this is so low on our priority list. They kept on insisting we buy from Noel Lemming. We said no, we want to wait and do our research, please reimburse us in cash. We even got a call from Noel Lemming asking us what we want to buy! They went ahead and registered us with them! No doubt they get some kind of cashback from them. How is this ethical?! We stood our ground, they stopped replying, and the money eventually appeared in our account. Your only option is to sit on the phone for hours and hours - start in the morning unless you want to be hung up on when their call centre closes. If you do get through to someone, they are irritated or deflated. Emailing gets you nowhere, they simply just don't reply or pass you from person to person. I do not know how this company is still operating. Your insurance company is supposed to be there when things go wrong. That is what you pay them for. Dealing with IAG has caused insurmountable stress in an already stressful situation.

   almost 2 years ago

1. Maiko Teo ★☆☆☆☆

   Customer service try to be helpful but they are working with a seemingly fragmented and inefficient system. No replies on the email addresses they provide. No follow-up on claims, and they rely a lot on client doing the leg work for them. I am a very frustrated customer. It has taken MONTHS to get a claim through and still in progress now, and we have had to chase them up A LOT.

   almost 2 years ago
2. Ritia Cramand ★☆☆☆☆

   Have called numerous times to check the progress of my claim; have filled out the form requirements needed for the claim broker and month later no response. Have called every single day and waiting in the call queue for 4 hours and no response. This is ridiculous and absolutely disappointing for an insurance company. Have sent numerous emails to the team and still no reply; this has now been going on for almost 4 months now. I am really disappointed at the service and the no response. I do encourage other people to be aware of there no response occurrence; even when i tried to communicate to them through numerous channels and checked there website for other point of communications; to which yet again none showing a part from the ones i already tried. I will keep calling them as i need my car fixed asap but will keep you updated on the experience. Today again been waiting in the call queue for almost 6 hours ; I called from the time they opened which was 9am. This is ridiculous I wanted it to be no Star service however one star in order to post review.

   almost 2 years ago
3. Rynal Singh ★☆☆☆☆

   We are with IAG thru BNZ, and they are horrible, firstly they only take phone calls from 8-6 Monday to Friday. The phone staff sound like they don't have any enthusiasm when talking to people. They also said multiple times that their going to call us back or email us later on the following morning, but they don't. No Customer satisfaction, I was talking to a Case manager, and she sounded like she had no idea what she was doing, she didn't know where their own temporary branch was, and today i called, she said that they are waiting for someone to approve our request to transfer the money, but its been the same response for the past 2 weeks. WE WANT TO BE PAID OUT NOW!. I also put through a complaint, but no response back. DO BETTER!, PLEASE PEOPLE DONT CHOOSE IAG!

   almost 2 years ago

1. Natasha McComb ★☆☆☆☆

   I have had insurance with AMI for nearly 12 years. We have made a claim in the recent floods in January. I have sat on the phone 4 times to follow up waiting 1hour and 20mins on our last call, I was told to get a builders quote to help process the claim, as they were under resourced with assessor’s they said this would help them process the claim quicker. I have twin boys who are asthmatic in rooms with carpet removed which we did as they never sent anyone after our initial phone call said someone would be sent out. They say We are Here to help’ well it’s been over 2 months and nothing. I found a builder who has quoted, to fix the damage, sent it into AMI and then they sent out an assessor who said it would be 3 weeks before they would be able to get the quote into AMI and I would have to wait another 3 weeks after that. It will be May before anything happens? How is this priority? With asthmatic twins? When our claim went in January? Don’t recommend AMI Insurance.

   almost 3 years ago

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