Apex Insurance

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Reviews

1. Anonymous Customer ★☆☆☆☆

   I have been with Apex for over 20 years. Unfortunately, their customer service is lacking so poorly that I had to get an answer directly from the insurance company (via an online chat - in 5 minutes) that I haven't been able to get out of Apex for months and many many emails. Why are they charging a Broker fee if we have to contact the insurance company ourselves? Tried to escalate my concern and was ignored. Looks like a few people are having the similar experiences with their poor service.

   almost 4 months ago
2. Mark Docherty ★☆☆☆☆

   I own a renovations company and have also worked in the insurance space. These guys are happy to take your money but do not provide any service. They never answer their phones or respond to emails. When they do the email response is absolutely shocking from a professional company. I forgot that I was the client when they spoke with such arrogance. If I had a choice, I would definitely not use these jokers. Reading the other reviews cemented my own findings.

   1 year ago
3. Kyle Rayner ★☆☆☆☆

   I'm in a development of 37 properties and one property had a house fire. There were long delays for that owner to get his insurance payout (over 5months). Additionally, the insurance premium for all 37 houses then went up by 90% the following year and fire excess went from $2500 to $25,000. I understand there was a valuation increase as well, but there was no communication from Apex about the premium and excess increases which left everyone very disappointed with the level of service we were provided. We feel like the insurance company is subpar and Apex could have done better for all the owners. When a significant incident has happened and a major change in our premium, then I would have expected a representative to attend our AGM to explain or at the very least sent a detailed email to all owners.

   almost 2 years ago

1. Chris Russell ★☆☆☆☆

   Wouldn't even give this company 1 star. Started off with Mark looking after our insurance. Since he has left service has been poor and everything is last minute. All they are interested in is getting paid, there is no calls or anything to make sure the policy is still suitable. We put up with it last year but we are now done with them and moving out business to someone that wants to work with us. Wouldn't recommend at all, look elsewhere.

   almost 2 years ago
2. Axel Henriksen ★★★★☆

   Very friendly and knowledgeable advisors. Getting a quote for international travel insurance.

   almost 2 years ago
3. Odette Keegan ★☆☆☆☆

   Absolutely appalling customer service! Been with them a few years now, the first guy Mark we had was great, then this year on renewal we wanted to review our cover and the lady we got was rubbish. No contact from her post our initial meeting, had to follow up with the admistrator to get the authority documents sent through, documents were finally sent with the incorrect details which we questioned twice and never heard anything back. About two months on and still haven't heard...we have given up chasing. Do not trust they would do what they need to correctly, very unprofessional and disappointing! Would not recommend!

   almost 3 years ago

1. Rob McKenzie (Rob) ★☆☆☆☆

   Went through the process of getting a quote for my business. Was unsure of exactly how much cover I needed so asked for two quotes of differing levels. After extremely slow response times to any calls or e-mails I was able to send them all the information for a quote. They then sent me only the highest quote number which was much higher than I had been told by someone else in the same industry as me. After asking for the quote amount for the lower cover they just stopped answering calls and e-mails. Absolutely useless and just a waste of time.

   more 6 years ago
2. Robin Censure ★☆☆☆☆

   Terrible waste of money! -> Spent 5 years paying for my cover (over 5K) and when it was time to do one urgent $600 dollar claim I was told that I needed to see different doctors over 3h drive away to get new paperwork for the claim to be reassessed before anything was done. Useless on the phone as the guy literally said the word "no" about 20 times. This is the most disappointing experience I have EVER had with any insurer, they are clearly in the business of collecting money and denying claims. Stay away at all cost!

   more 8 years ago

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