Rodd & Gunn Flagship

Reviews

1. Barrett Darnell ★★★★★

   It is almost unfair how comfortable they make you feel here. Between the impeccable tailoring and the genuine hospitality of the team, you might forget you are in a shopping mall. The clothes are timeless, but it is the service that really cements the experience. They have mastered the art of being helpful while giving you enough space to actually breathe. Highly recommended for anyone who prefers quality over fast fashion trends.

   almost 5 months ago
2. Chethiya Ranabahu ★★★★★

   I had an excellent experience at Rodd & Gunn in Auckland. The staff were welcoming, attentive, and genuinely helpful without being pushy. They took the time to understand what I was looking for and suggested options that suited me perfectly. The store was well presented, I left very happy with both the service and the quality of the clothing. Highly recommend this store if you’re after friendly service and stylish, well-made pieces.

   almost 9 months ago
3. Rose Gal ★★★★★

   I was very lost and disoriented on Monday afternoon and one of the lovely ladies that was working (didn’t grab her name sorry) pointed me in the right direction. I’m really glad that we still have good people like you in NZ

   1 year ago

1. KKL Agu ★★☆☆☆

   I went there about a month ago as we were in that area and another time past few months. I was there to buy stuff as the quality of Rodd & Gunn is great. However, service is BAD. No other customers when I went there, there were 3 Staffs I saw that time, 2 were young ladies and another older lady came out from the office (she seemed like the manager) I’m not excepting any attention but I know what kind of customer service I would provide to the customers who walks in from any walks of life if I’m working there, I worked in a customer service fast paced environment for years and still working in a customer service base working with Corporate clients. Their Staffs at Commercial Bay, doesn’t seem to care if you are there or not, no one says hi or hello or good morning, no warmth. I said good morning and they just looked at me. It felt like I shouldn’t be there, I looked like I’m just disturbing them. My husband is a regular client of Rodd & Gunn, even he experienced the same at Commercial Bay branch. Based on my experienced, it looks like there is a need of internal training to be done if they want their sales to be in a better position. If you happen to be in Newmarket, the Staffs at Newmarket branch are so much better guys, they are nice, smiling and at the same time happy to assist you. I gave 2 stars for the poor service at Commercial Bay branch. It’s okay, we have decided to not visit or buy anything from Commercial Bay branch from now on.

   1 year ago
2. Morgan Kemp ★☆☆☆☆

   Very rude and disrespectful store manager. I had researched the refund policy so I could return a purchase. The store manager was insistent that I was wrong and only exercised the refund after I had read the return terms on the receipt several times. A customer service facing position should be geared towards facilitating the customer in the most supportive manner possible, making sure they are happy and satisfied. This particular store manager lacks these qualities. Poor

   almost 3 years ago
3. Austin ★★★★★

   Excellent customer service. Leonie and Kyle were very helpful assisting me and showing me the clothing sizes as I am getting the Polo T for uncle in Japan.

   almost 4 years ago

1. Michelle Rolfe ★★★★★

   I phoned the Commercial Bay, Auckland NZ store from QLD, Australia to arrange a Xmas Present for my Dad who lives in Auckland. I had the pleasure of speaking with Leonie. Her service was outstanding. Thank you for making this process so easy. Greatly appreciated.

   almost 4 years ago
2. James L ★★★★★

   Really easy (and quick) click and collect process. The staff member who helped me when I picked up my items was friendly and professional. The store is also immaculately presented.

   almost 4 years ago
3. Duncan Macnicol ★★★★★

   Had Awesome lunch experience. The Oysters were magnificent! The best I've had in Auckland. Amazing service, good vibes, great wine list. Five stars

   almost 5 years ago

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